Vice President​/Senior Vice President, Operations - Remote

Vice President / Senior Vice President, Operations - Remote

Title:

S/VP, Operations (may be leveled at VP or SVP based on experience, scope, and impact). Manager:
Chief Clinical Officer.

Location:

Remote with preference for candidates in one of Tia’s major markets: SF, LA, NY, or Phoenix.

Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and only way to transform outcomes and reduce costs, Tia’s preventive care model focuses on integrating key services across primary care, mental health, gynecology, dermatology, and other wellness services. Tia’s “Whole Woman, Whole Life” care model is a unique, life‑long model that blends in‑person and virtual care to treat women as whole people, not just life stages.

We need a sharp, data‑obsessed operator who can turn strategy into repeatable, scalable, margin‑positive execution across a multi‑state/multi‑site clinical business. This leader will serve as the execution engine for the clinical organization, translating strategic ideas and operating targets into operational reality with focus, clear priorities, and disciplined follow‑through. This is a player‑coach role that thrives in the details, moves fast, and partners across clinical and corporate teams to elevate both patient outcomes and business performance.

• Lead day‑to‑day and long‑term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals.
• Rapidly translate strategic direction into operational reality—scheduling models, visit templates, staff allocation, workflows, and performance expectations.
• Own critical operational mandates (e.g., design the system to hit appointments completed per day targets) and drive end‑to‑end implementation across markets, clinicians, systems, and workflows.
• Build scalable operating models that improve access, efficiency, and margin without compromising patient experience.
• Drive execution on cross‑functional initiatives tied to revenue, cost, quality, and patient experience—ensuring every team knows their targets and delivers on time.
• Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross‑functional partners.
• Maintain a clear, real‑time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics.
• Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check‑ins.
• Proactively identify operational risks and root causes, escalating with crisp recommendations and leading the organization toward rapid resolution.
• Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality.
• Hold teams accountable through clarity, transparency, and consistent follow‑through.
• Operate through a lens that quality and operational efficiency must both be true.
• Anticipate operational needs 6‑12 months ahead—capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges—to inform present decisions.
• Build, test, and refine operational models that support growth, quality, and financial targets.
• Identify bottlenecks before crises arise and lead the organization toward proactive solutions.
• Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time.
• Coach and develop operational leaders while personally owning high‑stakes deliverables.
• Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end‑to‑end alignment on operational performance.
• Serve as the COO’s operational proxy, representing Operations with authority and clarity cross‑functionally and in Board‑facing forums.
• Collaborate with market and clinic leadership to ensure consistent, high‑quality operations across all sites and modalities.
• Drive a culture of accountability, clear communication, and…