Client Support Senior Manager CIBC

Join CIBC as a Senior Manager in Client Support where your leadership will be vital. This full-time role in Toronto provides opportunities for remote work and focuses on enhancing client services.

As the Senior Manager, you'll guide a specialized support team, ensuring effective operations and exceptional client experiences. Your responsibilities include managing annual capacity planning, staffing, and departmental financials while utilizing your RESL mortgage knowledge to streamline processes and increase sales capacity. Strong collaboration and problem-solving skills will set you apart in driving team success.

Key Responsibilities:

• Lead a team dedicated to enhancing client experiences

• Manage and uphold service delivery standards

• Optimize departmental budget and performance metrics

• Foster collaboration with stakeholders for better service delivery

• Resolve client escalations to ensure satisfaction

Requirements:

• Demonstrated expertise in client support management

• Knowledgeable in RESL lending processes

• Proficient in operational efficiency and performance metrics

• Exceptional coaching and leadership skills

• Strong relationship-building capabilities

Bring your passion for client service and leadership to CIBC and drive impactful results.
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