Customer Support Supervisor – Musely | Remote
Tulsa, Tulsa County, Oklahoma, 74131, USA
Listed on 2026-06-30
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Management
Customer Support Supervisor – Musely | Remote (US)
Musely is seeking a Customer Support Supervisor to lead and coach frontline support specialists, ensuring consistent, high-quality patient support experiences. This remote role offers $25–$30/hour and requires strong leadership, performance management, and operational coordination skills.
The successful candidate will oversee agent development, scheduling, and quality assurance while contributing to broader operational initiatives that strengthen Musely’s mission of delivering effective and affordable prescription skincare treatments.
- Job Title: Customer Support Supervisor
- Employer: Musely
- Location: Remote (US-based)
- Pay: $25–$30/hour
- Job Type: Full-Time, Contract
- Reports To: Customer Support Manager
Musely is a pioneer in prescription skincare, enabling dermatologists and pharmacists to deliver highly effective treatments online. With its disruptive approach, Musely is reshaping the $100B US and $500B global skincare, HRT, and longevity industries by making science-backed treatments accessible and affordable.
Key ResponsibilitiesPeople Leadership & Performance Development
- Conduct regular 1:1 coaching sessions with agents
- Monitor KPIs (AHT, FCR, CSAT) and coach accordingly
- Develop SMART goals with agents and hold them accountable
- Provide structured feedback on resolution quality and workflows
- Inspire and motivate team members while reinforcing accountability
Quality Assurance & Customer Experience
- Review customer interactions across email, chat, and phone
- Evaluate resolution accuracy, empathy, tone, and adherence to workflows
Address unsatisfied CSAT feedback promptly - Reinforce Musely’s standards for resolution-first service
Team Operations & Administration
- Manage agent schedules and coverage across support channels
- Coordinate time-off requests and communicate payroll updates to HR
- Monitor attendance and operational readiness
- Ensure accurate tracking of team activity
Process Improvement & Operational Feedback
- Identify patterns in performance data and customer feedback
- Provide insights to improve training, workflows, and support tools
- Participate in leadership discussions to address systemic issues
- Execute projects and initiatives assigned by leadership
- Communicate progress, deliverables, and timelines clearly
- Delegate responsibilities while maintaining accountability
- Support rollout of new workflows and tools
- 2+ years in customer support or operations in a leadership role
- Previous supervisory or mentoring experience
- Experience supporting customers across chat, email, or phone channels
- Strong leadership, coaching, and communication skills
- Ability to interpret performance data and drive improvements
- Strong organizational and time management skills
Preferred:
- Familiarity with Zendesk or similar support platforms
- Experience managing schedules and operational workflows
- Competitive hourly pay ($25–$30/hour)
- Remote work flexibility
- Career growth opportunities in a fast-scaling company
How to Apply:
- Submit your CV via Musely’s careers portal.
- Highlight your leadership, coaching, and customer support experience.
- Shortlisted candidates will be contacted for interview.
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