Manager - Managed Services

Position Overview

As a Manager in Managed Services
, you will be responsible for driving team metrics including utilization, revenue, project management, client satisfaction and delivery efficiency. This person will provide leadership, mentoring, and training to employees, while handling the distribution of work and ensuring projects are completed and implementations are successful according to project plans. Being a resource for escalations, participating in client committees, as well as cross departmental communication will be other key functions in this role.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

• Managing PTO to ensure coverage and continuity of service delivery.
• Build & maintain strong relationships with internal and external stakeholders.
• Being a resource for escalations, participating in client groups, as well as cross-departmental communication.
• Accurate and timely collection, data processing, and reviewing of financial source documents for clients (Interims, Audits, Tax Returns, Budgets, Rent Rolls, etc.).
• Monitor and report on key performance indicators for team performance and service delivery, making adjustments as needed.
• Solutions for unique situations and client escalations.
• Embed client‑centricity; deliver customer service at or above client & stakeholder expectations.
• Filter team questions to appropriate resources, supporting core processes and enabling functions.
• Assist with or lead special projects, Innovation Day, operating mechanisms, and other department initiatives such as data clean‑up projects.
• Supervise team members attendance, PTO, and payroll using Workday.
• Foster an inclusive, positive work environment; organize team building events and meetings. Conduct performance reviews, and addressing team issues promptly. Having full oversight of the entire team.
• Develop high performance teams by diagnosing, understanding, and facilitating team dynamics. Attracting, developing, and retaining top performers. Observe and track growth of direct reports, create customized goals, provide constructive feedback, and coordinate monthly 1‑on‑1s.
• Oversee key recruiting, onboarding, training, and talent development programs.
• Incorporate MRI’s 5 core values into our mission.
• Creating an environment that empowers others to give their best, take risks, and unlock value.
• Assist with identifying and implementing technologies that can support the data processes, as well as departmental requirements, keeping efficiency and effectiveness top of mind.

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee‑led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work‑life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of “Flex Time Off” to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!