Manager, People Services Operations

Community Living British Columbia (CLBC) is a Crown corporation that was established in 2005 by a grassroots movement of self-advocates, families, service providers and other community and government partners who called for choice and change for people with developmental disabilities.

Today, CLBC is responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC has continued to work alongside individuals and families served by CLBC, service providers, community and government partners to build inclusive communities and person-centred support for adults with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD) and Fetal Alcohol Spectrum Disorder (FASD).

CLBC staff are continuously striving to advance the vision of CLBC which is: Communities of belonging, lives with connection.

For more information, please visit their corporate site at

The Opportunity

As CLBC has grown, so too has the People & Culture team. The team's purpose is to partner with staff across the organization to explore, develop, and deliver solutions that inspire individuals to reach their full potential. This includes some of the staff who are self-advocates. Guided by CLBC's vision and values, the People & Culture team empowers staff and managers to build their capabilities, foster an open and inclusive environment, and drive meaningful relationships and strong performance.

Within the People & Culture team sits the People Services function. We are excited to announce a new role within this team: Manager, People Services Operations.

The Manager, People Services Operations is responsible for leading the delivery and continuous improvement of core People Services operations. The Manager will ensure the accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes across the organization.

This role provides strategic and operational systems oversight of employee records, position control, and workforce data, enabling informed decision-making and organizational effectiveness. The Manager serves as a subject matter expert as it relates to their HRIS and various additional People Services technology solutions.

Through strong leadership and expert consultation, the Manager ensures high-quality service delivery, supports policy and process integrity, and drives consistency across the employee lifecycle. The role also builds team capability, strengthens operational practices, and collaborates across the organization to align People Services programs, systems, and processes with business needs and regulatory requirements.

Qualifications

As partners to CLBC, we would like to connect with process-minded human resource professionals with strong technology and data management skillsets who are deeply passionate about the work that CLBC undertakes and the people they serve.

The ideal candidate will bring:

• A Bachelor's degree and/or a CHRP designation, combined with at least 5-7 years' direct experience – ideally within HR at supervisor level. Or a combination of education and experience.
• Experience in leading & managing ongoing relationships with third-party providers.
• Strong knowledge of Enterprise Resource Planning/ large systems usage, and records management.
• Knowledge of how to interpret Collective Agreement provisions and legislation related to Human Resource policies and procedures.
• Direct knowledge and experience with project management & process improvement methodologies such as Lean, Six Sigma, workflow design, and service mapping.
• Sound ability to promote and encourage team cooperation, combined with customer service orientation and excellent interpersonal and communication skills.
• Proven ability to maintain confidentiality, exercise extreme discretion and navigate sensitive situations successfully.
• Other skill sets include budget management, time management, the ability to shift priorities, critical thinking, and negotiation

At its core, this role calls for a continuous improvement mindset, one that combines the analytical ability to assess and recommend enhanced methods, drive the implementation of new procedures, and maintain a high standard of accuracy and attention to detail, all while approaching the work with genuine compassion and care for the people it serves.

Compensation

For this unique role, CLBC is offering a base salary in the $101,576 to $118,408 CAD range, based on experience.

A rewarding career at CLBC also comes with great benefits, including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell

CLBC…