Director Case Management

Director – Housing & Case Management (nonprofit)

Location:

Redmond, WA

Work schedule:

Full time, 40 hours per week, Hybrid:
Some in person and some remote work from home opportunities (approximately 3-4 days/week onsite or based on business need.) Schedule typically M-F, 8am – 5pm. After hours on-call shift rotation. Some evenings and weekends required.

Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

The Director of Housing & Case Management is an experienced non-profit leader with expertise in creating and delivering comprehensive trauma-informed case management and property management services in housing for families experiencing poverty, homelessness, and housing insecurity. Must have a solid understanding of landlord-tenant laws, property management, and leasing various units, including Project Base, Tax Credit, PSH, and affordable units. The ideal candidate is systems-oriented and has experience in program design, successful implementation of new initiatives, and a focus on best practices and continuous improvement.

They are dedicated to quality, collaboration, integration, equity, inclusivity, and building creative partnerships internally and externally.

What qualities we are looking for:

• BA degree related to non-profit leadership (public health, social work, human services administration, business or related field); or equivalent preferred.
• Minimum of five years leadership experience including supervising employees, managing programs, operational and strategic planning, bringing a deep understanding of a non-profit environment, particularly related to poverty issues.
• Ten years or more of for-profit and non-profit leadership experience including supervising employees, managing programs, operational and strategic planning preferred.
• Demonstrated ability to lead new initiatives and process improvements from design through implementation and evaluation.
• Able and willing to travel to multiple sites throughout King County in a timely manner.

• This position is a Service Critical Employee with specific attendance requirements. Because of the critical nature of this role to Hopelink operations, it is important that you are able to:
• Report to the worksite during your scheduled hours, regardless of weather conditions or other emergencies.
• Manage your own transportation needs in adverse weather, including possible limitations to public transportation options.
• Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Examples of what you will be doing:

• Responsible for all operations of Hopelink's Housing and Case Management Programs. This position has primary responsibility for the operations and property management of 11 Hopelink housing locations as well as Case Management Service throughout our service area.
• Work collaboratively with department leadership team, staff, volunteers and community partners to provide innovative and trauma-informed interventions to help families stabilize from the crisis of poverty and homelessness and become equipped to exit poverty.
• Serve as a member of the Hopelink Senior Leadership team. Integrate Housing and Case Management operations across all agency programs and initiatives.
• Supervise, train, mentor and evaluate Program Managers of Case Management and Portfolio Property Manager.
• Ensure the highest quality facilities and safety, in collaboration with the Hopelink Facilities Department.
• Maintain up-to-date knowledge of fair housing and landlord-tenant laws and ensures that Hopelink policies and procedures align with these laws at all times.
• Design, implement and refine systems to ensure that Hopelink is providing a positive, trauma-informed client experience for program participants.
• Collaborate closely with the Client Data team to…