Client Project Manager - IntelliScript; Remote

Client Project Manager - IntelliScript (Remote)

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents.

We encourage our employees to give back to their varied professions, including leadership in professional organizations.

Reporting to the Manager, Client Project Management, the Client Project Manager is responsible for supporting all the strategic and day-to-day activities related to Irix. This pivotal role directly supports the product implementation process. As part of the Project Management team, this new hire will collaborate with all internal departments (sales, account management, product, pharmacy, operations, analytics, IT) and will also have direct interaction and communication with clients throughout the Irix product implementation process.

Manage several concurrent projects of varying complexity

Independently lead client implementations and studies of Irix, taking on projects and tasks as needed

Serve as a liaison between technical and non-technical departments to ensure all targets and requirements are met

Become a subject matter expert in our process and communicate effectively with clients on technical subjects

Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications

Maintain open communication with clients and internal teams

Proactively address customer issues, and "own" the resolution

Develop detailed project plans and timelines

Coordinate resources

Schedule and facilitate meetings and presentations, balancing multiple internal and external calendars

Conduct product demonstrations

Respond to client inquiries via phone and email

Manage all internal and external project-related documentation with the utmost accuracy

Dedicate the time needed to answer client needs, including odd hours when necessary

Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, and continually improving

Completed Bachelor's degree in any field

4 - 10 years of professional experience in Project Management

PMP certification

Proven track record of managing projects and success in building customer relationships

Familiarity with Excel: pivot tables, complex formulas, importing/exporting data from various sources, sorting/filtering, etc.

Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)

Use generative AI or other technology to improve operations processes – complete work and simultaneously improve the processes and create or update documentation as needed

Proficient in MS Outlook, Word, and Power Point

Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all mediums (phone, email, Teams, etc.)

Change management: embraces change as an opportunity for continuous learning and a catalyst for driving team progress

Leading others: coach, mentor, and motivate others to meet the organization's goals; provide an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development

Analytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems

Attention to detail: verify important details, ensure there are no surprises or gaps in needed information

Creativity: generate new approaches to problems or innovations to established approaches; think and look outside the box

Problem solving and adaptability: exhibit a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as…