Project Manager, Program ​/ Project Manager, Operations Manager

MRI Software is looking for a Project Manager in the Global Professional Services (GPS) department to manage multiple customer-facing engagements.

Hybrid: 3 days working from home per week, based in the Cape Town office. Working hours align with typical business schedules in North America and the United Kingdom.

• Successful delivery of multiple concurrent customer‑facing consulting and technology projects.
• Ensuring quality of delivery and customer satisfaction.
• Managing customer relationships and expectations throughout the engagement lifecycle.
• Providing clear and accurate management reporting and statistics, including accurate forecasting of imminent invoicing and future income.
• Working closely with sales teams and having a solid understanding of the sales process.
• Collaborating with consultants to ensure project deliverables are met.
• Coordinating with the operations team to schedule necessary team members, while recognizing competing resource demands.
• Liaising with practice managers and directors on project escalations.
• Managing changes to project scope and schedule effectively.
• Risk management.
• Leading meetings and portraying concepts persuasively.
• Recognizing that administration and day‑to‑day tasks are vital to the role.
• Supporting business process improvements and collaborating with others to deliver.
• Having a strong understanding of the software development lifecycle.

• At least 3+ years of experience delivering external projects to clients.
• Experience with SaaS implementations (desired).
• Bachelor level degree.
• PMP certification or related project management qualification.
• Excellent communication skills.
• Advanced Excel proficiency.
• Proficiency with Microsoft Office Suite.
• Proven ability to work on complex pieces of work to successful outcomes for both employer and customer.

• Office breakfasts, quarterly lunches, and virtual social events.
• Employee‑led groups such as DEI committees and Women & Allies.
• Medical aid scheme.
• Competitive personal pension plan.
• Parental leave benefit designed to support new parents.
• 25 days of annual leave plus public holidays, plus a bank of 16 hours of Flex Time Off.
• Tuition reimbursement schemes.
• Flexibility to work from anywhere in the world for two weeks per year.

We are an inclusive employer and committed to providing equal employment opportunities regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military, or veteran status.