Regional Supervisor

Role Overview

We are looking for a driven and hands‑on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast‑paced environments, enjoys working with people, and is passionate about delivering operational excellence.

You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high‑quality customer experience.

• Supervise and support field agents and service providers within the assigned region
• Monitor daily operations to ensure service delivery standards are met
• Conduct regular site visits to assess performance, compliance, and customer experience
• Provide coaching, training, and ongoing support to agents to improve productivity
• Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT)
• Identify operational challenges and implement practical solutions
• Track and report on regional performance metrics and KPIs
• Build and maintain strong relationships with agents and stakeholders
• Assist with onboarding and training of new agents

• Diploma or Degree in Business Administration, Management, HR, or related field
• 1–3 years' experience in operations, field supervision, or administration
• Strong leadership and people management skills
• Excellent communication and problem‑solving abilities
• Ability to work independently and manage multiple locations
• High level of attention to detail and accountability
• Willingness to travel within the region

• Leadership & Team Development
• Operational Efficiency
• Stakeholder Engagement
• Compliance & Risk Awareness
• Adaptability in Dynamic Environments

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS