Human Services Director

Liberty Healthcare is accepting applications for an anticipated opening and full-time Director position.

This role will lead a new statewide initiative to improve the efficiency and effectiveness of a large scale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.

• Partnering with state agency teams
• Creating an ideal experience for individuals who report complaints and grievances
• Reviewing, triaging, processing reported incidents on a timely basis
• Ensuring a high degree of consistency and quality of reviews
• Data analysis and reporting
• Providing technical assistance to HCBS providers
• Preparing for future initiatives

• Leading with a focus on the best interests of the people we serve
• Directing a start-up initiative
• Establishing and leading a statewide program
• Hiring and managing a team of approximately 10 remote Quality Reviewers
• Fostering collaborative relationships with a wide array of stakeholders
• Establishing a high-performance culture
• Ensuring contract deliverables are met

You will work primarily Monday through Friday during daytime hours.

This is a remote position which will allow you to work from your home and will require occasional travel to Augusta, Maine and other locations.

• Salary range between $100,000 and $125,000 (depending on qualifications)
• Health, dental, and vision insurance
• 30 days of paid time off annually for holidays, vacation, sick, and personal leave
• FSA, 401(k), and other perks

Full details on Liberty's benefits plan available at