Community Memberships Manager

Position Overview

The Community Memberships Manager is responsible for piloting, launching, and overseeing a new external membership model aligned with the organization’s five-year strategic vision. This role will own all aspects of the external membership experience for individuals in the surrounding community, including program design, member recruitment and retention, partnership development, and operational execution. The role serves as the primary steward of the membership model, ensuring a high-quality, sustainable, and engaging offering that connects community members to campus programs, events, and services.

• Works with Home Office and campus team to design and pilot a new community membership model, ensuring alignment with strategic goals and organizational values.
• Owns the end-to-end external membership lifecycle, including invitation strategy, onboarding, engagement, renewal, and offboarding.
• Manages membership capacity by actively recruiting new members and identifying replacements for individuals who withdraw or do not renew.
• Develops and executes outreach strategies to attract external community members to participate in the membership program.
• Builds and maintains strong partnerships with community organizations, businesses, and stakeholders to promote and enhance membership offerings.
• Collaborates with internal campus teams to identify, plan, and schedule events, programs, and experiences available to external members.
• Creates and manages the annual calendar of membership events, programs, and activities, ensuring consistency and quality.
• Serves as the primary point of contact for external members, addressing questions, concerns, and feedback related to the membership experience.
• Establishes processes and guidelines for the invitation-based membership model, including eligibility, participation expectations, and code of conduct.
• Tracks membership participation, utilization, and engagement to assess program effectiveness and identify opportunities for improvement.
• Monitors membership revenue and participation trends to support sustainability and future scaling of the model.
• Coordinates logistics related to events and programs, including scheduling, space usage, and coordination with facilitators or partners.
• Develops communication materials and messaging that clearly articulate the value and benefits of the external membership model.
• Identifies risks, challenges, and gaps in the membership experience and proactively recommend solutions.
• Provides regular updates and insights to leadership on program performance, lessons learned from the pilot, and recommendations for future expansion.
• Other duties as assigned.
• Travel:
  Yes—25%

Education:

Bachelor Degree

Experience:

1–3 years

US-IN-Noblesville
Prairie Lakes Health Campus
9730 Prairie Lake Blvd East
Noblesville, IN

• Competitive salaries and weekly pay
• 401(k) Company Match
• Mental Health Support Program
• Student Loan Repayment and Tuition Reimbursement
• Health, vision, dental & life insurance kick in on the first of the month after your start date
• First time home buyers' program
• HSA/FSA
• And so much more!

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.