Senior Operations Excellence Manager

Senior Manager, Operations Excellence

The Operations Excellence team exists to lead high-impact, large-scale, cross‑functional initiatives that enhance Guild's operational efficiency and effectiveness. We do this by transforming the way Guild works — through process (re) engineering, system creation, organizational design consultation, and increasingly, AI-enabled solutions. In this role, you will lead a team of operations professionals, own a portfolio of high‑impact initiatives end‑to‑end, and drive measurable outcomes across the organization.

You are both a player and a coach: directly accountable for the outcomes of your team's work while developing the people who deliver it.

• Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work
• Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments
• Foster a culture of accountability, continuous improvement, and curiosity — especially around emerging tools and ways of working

• Own a portfolio of operational excellence initiatives end-to-end, from intake and scoping through execution, enablement, and sustainable handoff
• Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team
• Craft compelling business cases, define success metrics, and translate strategy into executable plans
• Drive measurable business outcomes, using data and analysis to assess performance, refine approaches, and inform what to work on next
• Maintain a high bar for quality and rigor across the team's portfolio — from root cause analysis and problem definition through to final deliverables and handoffs
• Manage key stakeholder relationships across the portfolio, proactively surfacing progress, tradeoffs, and risks to ensure alignment as work evolves
• Apply a systems-thinking lens to the team's work, ensuring proposed solutions account for downstream impacts across the organization before moving into design and build

• Actively leverage AI tools, automation, and modern workflow capabilities to improve how the team operates and delivers work
• Stay ahead of the curve on emerging tools and approaches relevant to operations strategy, bringing new capabilities to the team and modeling an innovation-forward mindset
• Influence the operational strategy for AI-enabled tools or capabilities within the team's portfolio, ensuring strong performance, stakeholder alignment, and continuous improvement over time

• Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work
• Prior people management experience strongly preferred

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $109600 – $159100 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

• Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

Our home and headquarters in Denver, but some of our roles allow for remote work, allowing us to reach the best talent across the US. Roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, , IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. State locations and specifics are subject to change as our hiring requirements shift.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know.