Remote Program Manager

JOB SUMMARY

Remote Supports Program Manager, under guidance of the Program Director, oversees the delivery of remote services and support for individuals in a residential setting. This role ensures program quality, compliance, and the development of Remote Support Professionals (RSPs).

• Deliver high-quality remote support services (RSS) as assigned.
• Manage all aspects of service implementation in accordance with Individual Service Plans (ISPs), ensuring compliance with Ohio Department of Developmental Disabilities (ODDD) regulations.
• Creation / updating individual hardware and software plans.
• Coordinate and utilize various resources to meet client needs, reflecting them in the ISP.
• Schedule staffing for open shifts and provide direct coverage when needed.
• Maintain confidentiality and update sensitive information as required.

• Provide supervision, support, and training for RSPs.
• Conduct staff meetings, oversee documentation, and ensure compliance with agency policies.
• Maintain and update program documentation, including training materials.
• Oversee Quality Assurance (QA), audits, and program reviews while managing reporting and documentation processes.

• Build and maintain strong relationships with clients, SSA staff, coworkers, and other stakeholders as appropriate.

• Supervise and document employee performance, ensuring compliance with agency standards.
• Serve as primary point of contact for staff or client concerns, escalating issues as needed.
• Coordinate installation and troubleshooting of remote equipment.

• Respond to emails and phone calls promptly, including after-hours availability as required.
• Work approximately 30 RSP third‑shift hours per week.
• Ensure compliance with agency personnel policies, operational procedures, and regulatory standards.
• Adapt to evolving duties and responsibilities as assigned.

• High school diploma or GED equivalent required.
• Background in technology preferred.
• Strong reading, writing, and oral communication skills.
• Basic math skills and computer literacy.

• Background in social services, healthcare, technology, or management preferred.

• Ability to engage in physical activities such as lifting (minimum of 30 lbs.), standing, walking, bending, and reaching.

• Valid driver's license with an insured and good driving record (4 points or less).
• Some travel to satellite offices and residential sites.