CMN Supervisor

We are hiring for a full-time hybrid position. Work in our office on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, Mental Health Days and Holidays

• Monitor daily activities among the CMN representatives to ensure revenue is created and billed timely and accurately. This is to be accomplished through task assignment, delegation to team members, and management of project completion.
• Coordinate available resources to appropriately staff each team for efficient daily productivity.
• Daily review of the Brightree RC worklists, monitor and assist with timely follow up and accurate logging.
• Daily review of the SNAP worklists, monitor and assist with timely follow up and accurate verification of documents.
• Monitor daily processes to ensure all standard operating procedures and guidelines are being adhered to.
• Supervise the CMN team effectively to assure both internal and external customers receive the ultimate customer service experience when interacting with the department.
• Serve as the daily lead and role model for the entire CMN team. Mentor all staff members to enable achievement of functional team objectives (FTOs).
• Monitor staff performance within the CMN Team through daily review of productivity dashboards and work directly with the Manager, CMN and PAR on observations and concerns.
• Assist and provide feedback on end of year performance appraisals.
• Assist with monthly one-on-one meetings for CMN staff members to provide performance feedback, motivate toward goal achievement, and request input on departmental improvement.
• Assist with training and re-training for all new and current staff members.
• Assist Manager, CMN and PAR in setting departmental goals, reviewing team member performance, and allocating resources to accomplish objectives.
• As part of the qualification team, participate in rotating responsibilities including after hours.

Education: High school diploma required.

Experience/Knowledge/Skills/

Physical Requirements:

• Minimum 5 years of Revenue Cycle experience in the HME field.
• 2-3 years of leading a team or training experience.
• Customer oriented with strong communication skills.
• Interpersonal and organizational skills required; TEAM player.
• Ability to develop, organize and coordinate paperwork flow.
• Required to travel as part of the weekly schedule and as needed.
• Office/clerical motor skills with extensive computer and telephone experience.