Director of Professional Services

Director of Professional Services

[AKA Delivery Architect;
Team Builder;
Customer Success Champion]

The morning starts with a familiar rhythm. Coffee in hand, you pull up your project dashboard before most of your team has logged on. Multiple active implementations, a project kickoff call, and a capacity plan you've been refining for the weeks ahead. You scan the board with the steady eye of someone who has delivered projects like these before - not just managed them.

At 8:10, you join the team for daily huddle, then host the Professional Services Team daily briefing. Implementation Consultants are joining in the office, from home offices across North America; one is dialing in from a client site in New York. Thirty minutes together: wins from the week, blockers that need your attention, a calibration on timelines. One of your consultants is navigating a tricky scope conversation with a client - you listen carefully, ask a few pointed questions, and share how you'd approach it.

Not to take it over, but to help them grow into the problem-solver this work demands.

By mid-morning, you're running a milestone review for a mid-sized nursery rolling out iQ Grower ERP. The master data migration has hit some complexity and the original timeline needs adjustment. You come prepared: a revised plan, clear rationale, a confident delivery. The client leaves the call feeling steady and supported. That's the goal every time.

After lunch, you walk down the hall for a one-on-one with one of your newer consultants. The technical skills are there - what's still developing is the ability to run a room with quiet authority. You work through a recent client scenario together, role-playing the conversation, debriefing honestly. This is one of your favourite parts of the role: the moment when someone you've been coaching starts to see themselves differently.

That conversation stays with you as you settle back at your desk. Growth like that doesn't happen by accident - it happens because the right structures are in place. You spend the next hour on the implementation playbook you've been steadily building: standardized delivery stages, consistent documentation practices, clear handoff protocols that mean nothing falls through the cracks when the team doubles in size.

It's not glamorous work, but it's the kind of thing that will matter enormously as Aster scales. You save your progress and send a few Slack messages to close out the day's open threads. As you head out, there's a quiet satisfaction in knowing that the team you're building - and the foundation you're laying - will still be running smoothly long after these early days are behind you.

Does this sound like a perfect workday? If so, you’re needed on our team as Director of Professional Services.

Aster Software is a leading provider of innovative horticulture software solutions built on the Salesforce platform. Our mission is Turning Chaos Into Clarity, Together, empowering businesses in the horticulture sector to thrive. We are committed to excellence, open-mindedness, deep care, and passionate curiosity. Join us in revolutionizing the way horticulture businesses operate.

We are facing exponential expansion over the next several years. The opportunity in front of us is substantial.

We are a high-trust, values-driven team. We care deeply about our customers’ long-term success. We hold ourselves accountable. We solve hard problems together.

Role Overview
The Director of Professional Services will lead and scale Aster’s Professional Services organization while actively delivering customer implementations.

This is not a purely administrative leadership role.

Initially, this position will be approximately 50 percent team leadership and operational scaling, and 50 percent active project management.

This structure is intentional. By personally leading ERP implementations, you stay deeply connected to our customers, our system, and the realities of delivery. As the company scales, your leadership scope will expand accordingly.

You will help design the delivery engine that supports our next phase of growth.

Location:

Chilliwack BC

Department:  Professional Services

Reports to:

Executi…