Regional Director of Operations - Midwest

Restaurant Regional Director of Operations

Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, we are a fun and lively community‑gathering place unlike any other. We are seeking a positive and enthusiastic Regional Director of Operations who loves to serve!

Supporting the Midwest and reporting directly to the Regional Vice President, this position will be responsible for 3‑6 markets. The Regional Director of Operations will be accountable for meeting profitability and operational performance goals while ensuring Standard Operating Procedures (SOPs) and system compliance in area Shacks. The Regional Director of Operations must be able to lead and develop people. You will work closely with marketing and recruiting to drive guest traffic and build internal talent pipelines to keep up with company growth.

From working side‑by‑side with our leaders to managing audits, you will serve as a critical driver of all things operational!

• Develop strategic and operational plans for their market(s), set the goals, lead the execution, measure the results, deploy the learnings, and identify operational opportunities of the Shacks, and lead the charge (with Home Office Support when needed) to discover solutions.
• Place and develop Area Directors to meet the growth and performance needs of the company and act as a consultant to Area Directors and General Managers to analyze current business(es) and lay out plans for future improvement.
• Maintain and strategize management bench strength in preparation for successful growth and communicate and uphold expectations on deliverable information.
• Lead the teams in ensuring compliance to safety, administrative, and legal procedures.
• Own the operational Start‑Up budget for new locations and manage the R&M budget by prioritizing resource needs.
• Plan and coordinate roundtable discussions or conference calls within market(s) to ensure consistency in operational goals, messages, and regional initiatives. Ensure open communication and understanding between Home Office disciplines and operations.
• Demonstrate intensity and conviction to address and find solutions for operational shortcomings.

• Demonstrated developer of people
• Proven business acumen
• Excellent interpersonal communication and presentation skills
• Self‑motivated leader with the ability to solve complex problems
• Strong planning and organizational skills
• Ability to create and implement management development plans
• Proven track record and success managing multiple locations

• Minimum 6 years of multi‑unit restaurant management experience, preferably supporting a global brand
• Hands‑on experience developing training programs and assessing skills
• Bachelor's Degree (preferred)

• Travel required

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre‑Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

* Eligibility criteria applies

Pay Range – $ – $. The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.