Senior Program Manager, Market

General Purpose

Ross is increasingly opening extremely high-volume and complex new-market stores. The SR. Manager of the New Market Opening team will coordinate a variety of strategic cross‑functional initiatives beginning 9‑10 months prior to the Grand Opening, continuing through post‑Grand Opening reporting and performance analysis. This person will provide analysis, storytelling, influence, and execution to connect key work streams throughout the entire new store and market opening process.

Base salary range: $121,000 – $198,700, dependent on factors such as experience, education, and location. The range is one component of the total compensation package.

• Coordinate efforts across all new market stores and serve as point of contact for work streams tied to enabling new market stores (e.g., capacity planning, merchandise planning, inventory optimization).
• Create and maintain knowledge of key store details and projects leading toward each new market Grand Opening, keeping leadership informed of critical action items and roadblocks.
• Identify special execution needs for new market stores and work with the Store Ops team to build relevant operations plans, quantifying and reporting impact.
• Work with field and HR to ensure adherence to operational plans related to recruiting and staffing new market Grand Openings.
• Travel to the market to support store training and ensure consistent execution of all processes for new markets.
• Analyze reporting and provide insightful stories with sophisticated analysis to help the field and executives monitor and assess store performance.
• Validate opportunities to improve process post‑Grand Opening and partner with corporate teams and the field to troubleshoot solutions.
• Support hindsight efforts across cross‑functional work streams and teams to inform new playbooks for future store openings.
• Develop strategy and push urgency to action on a high‑performance team.

• Communicates Effectively
• Ensures Accountability & Execution
• Organizational Agility
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes

• 7+ years of professional work experience, preferably within strategic management consulting, retail, and/or consumer products.
• Bachelor’s Degree required; MBA preferred.
• Prior retail/new store opening experience is preferred.
• Proven track record of working effectively cross‑functionally.
• Ability to develop strategy and operationalize it through scalable execution plans:
  • Able to hypothesize, validate with data, and creatively solve results.
  • Able to prioritize workflows in ambiguous environments.
  • Able to nimbly work across corporate and field teams, driving accountability and results.
• Experience with strategic initiatives, cross‑functional stakeholder engagement, and project management, including the ability to drive results and prioritize competing priorities.
• Excellent interpersonal and people leadership skills:
  • Able to collaborate effectively across levels and hierarchies; works well with others and is considered a true team player.
  • Demonstrates intellectual curiosity, humility, and resilience to navigate a fast‑paced retail landscape.
• A detail‑oriented approach to managing work processes while balancing progress over perfection.

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files. Consistent timeliness and regular attendance. Vision requirements:
Ability to see information in print or electronically. This role requires regular in‑office presence but can be performed using a combination of in‑office and remote work. Ability to travel as required for the business.

Not Applicable

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.