Operations Manager - Aurora, Batavia, Geneva

Job Details:
Level: Management –

Job Location:

Elm CILA 493 – Batavia, IL 60510 – Position Type:
Full‑Time – Education Level: Bachelors Degree – Salary Range: $67,100.00 – Salary Travel Percentage:
Regularly – Job Shift: Any – Job Category:
Health Care – $1,000 Sign on Bonus

The Association for Individual Development (AID) is a non‑profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. We are looking for an Operations Manager—Aurora, Batavia and Geneva territory who exemplifies that mission and wants to work for an organization that makes a difference.

Position Schedule—Specific

Hours:

Mon‑Fri 9a‑5p; on‑call evenings and weekends.

The Operations Manager is responsible for the day‑to‑day operation of up to seven Community Living locations. The Operations Manager must assure that all aspects of community living comply with DHS, HCBS, and CARF standards as well as agency policies and procedures. They ensure that physical environments are safe, clean, and accessible for clients and staff. The Operations Manager is responsible for the hiring, training, ongoing supervision, and performance evaluation of Direct Support Professional staff at assigned locations.

They are responsible for monitoring program budgets and expenditures to ensure programs operate in a fiscally responsible manner. The Operations Manager is responsible for creating and maintaining a positive, professional, and safe environment for clients and staff to live, learn, and work. This position is expected to participate in direct service as needed.

The Operations Manager position requires on‑call responsibilities to assure quality services 24hours a day and 7 days a week. During the standard work week, the Operations Manager is directly responsible for responding to their assigned sites; weekends are handled via an on‑call rotation. This position may have some work components that can be performed remotely. Remote work arrangements are not a right or entitlement of employment.

They are discretionary and subject to demonstrated performance and operational needs. Approval may be rescinded at any time at the sole discretion of management. The position may work remotely as outlined in the Remote Work Acknowledgement for up to 20% of the work week with approval from the Director of Community Living.

• Ensures that assigned program locations are adequately staffed to support clients according to supervision and support needs as well as licensure requirements; prioritize coverage needs of the program in urgent or emergent situations to ensure the agency’s continued success.
• Screen, interview, and hire qualified candidates for Direct Support Professional (DSP) roles.
• Complete competency‑based training assessments/on‑the‑job training with all regular and substitute staff assigned. This training includes but is not limited to procedures, observation of client interaction, documentation, and specific instruction in shift duties and responsibilities. Provides additional required information and training to support DSPs upon request.
• Complete staff schedules for assigned program locations per program procedures; manage requests for PTO based on needs of the program and agency procedures. Ensure staff schedules, including voluntary additional shifts, are compliant with agency policies and procedures.
• Review and approve assigned staff’s time records and expenses in Paycom, monitoring for accuracy and adherence to time and attendance procedures; submits timely payroll records per agency procedures and reports any suspected fraudulent activity to the Program Director immediately.
• Monitor and ensure assigned staff’s compliance with all agency, state, and federal training requirements; prevent ineligible staff from engaging in work activities and reports concerns to Program Director immediately.
• Provide ongoing guidance and training to direct support professionals to assure client programming, documentation, safety, rights and confidentiality standards…