Functional Implementation Manager; UK

MRI Software is seeking an experienced Functional Manager to lead and develop a high‑performing team of Functional and Technical Consultants within our Professional Services organisation.

This role is responsible for driving delivery excellence, client success, operational performance, and employee development across the consulting team. Working closely with regional and global Professional Services leaders, the Functional Manager will translate strategic priorities into consistent execution, ensuring high-quality delivery outcomes while fostering a culture of accountability, collaboration, and continuous improvement.

The successful candidate will balance people leadership, delivery oversight, utilisation management, capability development, and client engagement to support both the immediate needs of the business and the long‑term growth of the Global Delivery Centre.

Please note that this role requires working UK business hours (Monday to Friday, 09:00 – 17:30 BST/GMT) to support the global team.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

• Lead, coach, mentor, and develop a team of Functional and Technical Consultants.
• Conduct regular one‑on‑one meetings, performance reviews, and career development discussions.
• Create and maintain individual development plans that support capability growth, career progression, and succession readiness.
• Foster a culture of accountability, collaboration, continuous learning, and high performance.
• Identify and develop future functional and technical leaders through coaching, mentorship, and stretch assignments.
• Support recruitment, onboarding, workforce planning, and retention initiatives.
• Drive employee engagement and create an environment where individuals can thrive and grow.

• Provide leadership and oversight across consulting engagements to ensure successful delivery outcomes.
• Ensure projects are delivered to agreed scope, quality standards, timelines, and client expectations.
• Partner with Project Managers, Delivery Leaders, and key stakeholders to proactively manage project risks, dependencies, and escalations.
• Act as an escalation point for delivery‑related challenges, supporting teams in resolving complex client and operational issues.
• Maintain high levels of customer satisfaction through consistent delivery excellence and proactive stakeholder engagement.
• Promote a client‑centric culture focused on delivering measurable business value.

• Monitor project pipelines, consultant workloads, and resource allocation to optimise utilisation and delivery effectiveness.
• Drive utilisation, productivity, and operational performance across the consulting team.
• Support capacity planning, workforce forecasting, and resource management activities.
• Ensure accurate completion of timesheets, project updates, forecasting, and operational reporting.
• Monitor key performance indicators including utilisation, billability, delivery quality, customer satisfaction, employee engagement, and project performance.
• Identify and implement opportunities to improve operational efficiency and scalability.

• Build and maintain consulting capability across both Functional and Technical disciplines.
• Identify skills gaps and implement targeted development plans aligned to current and future business needs.
• Promote knowledge sharing, cross‑training, and continuous professional development.
• Support the creation, adoption, and continuous improvement of implementation methodologies, delivery frameworks, templates, and best practices.
• Ensure consultants remain current on MRI products, industry trends, and emerging technologies.
• Drive consistency and quality across all consulting engagements.

• Partner with regional and global Professional Services leaders to support organisational objectives and strategic…