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Job Description & How to Apply Below
We are looking for a PPC Division Manager who will deal with individual employees and customers and will serve as a buffer between top-level management and the PPC Department. In this position you will be responsible for getting employees to buy into the overall company strategy and monitor whether things are working on a practical level. You also will deal with the day-to-day issues that arise in the PPC department and ensure its effective communication with the other departments.
RESPONSIBILITIES Communicate openly with BPD regarding strategies, goals and KPIs of division
Manage all reporting of PPC Division - Capacity, Churn
Ensure success for all onboarding of new clients (enhance OB Checklist if/when needed)
Build robust Customer Success/Brand Manager processes to have the proactive approach to solving Brand growth
Identify bottlenecks and create solutions and systems to allow growth and efficiency of all parts of PPC Department
Manage LOG OFFs of all POD Leaders and keep team accountable
Managing, supporting and mentoring our PPC Team (and support team members) maintain an elite level of both performance and team happiness.
Monitor and analyze Brand performance - Identify all clients at Risk
Create and Present Full plans for any and all brands at risk
Track team performance, KPIs and ensures OKRs are being met
Understand accountability and react with solution based actions
Conduct research and gather feedback to prioritize areas for improvement based on data analysis, Executive leadership input, and best practices.
Lead PPC Team to execute improvement projects, including timelines, and deliverables.
Provide training and support for adoption of new systems and processes.
Regularly review and update existing SOPs to ensure accuracy and relevance.
Lead the development and implementation of quality control measures to ensure consistent steps and documentation across all PPC Processes
PPC Team at full capacity plan at current Hire dates
Active involvement in the recruitment process for the PPC department
Participation in various personal and professional development trainings
Coming up with ideas to improve productivity
REQUIREMENTS Advanced English level (written and spoken)
Bachelors in Communications/ Management/ Business
Managerial experience in a service provider agency
High computer literacy and ability to learn new software
Leadership, interpersonal and communication skills
Conflict resolution and employee motivation skills
Self-organization and multitasking ability
Analytical and strategic thinking
COMPENSATION & BENEFITS Remote work year-round
4 weeks paid vacation + sick time
10 paid National holidays
This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. You will need to be able to accommodate different schedules and time zones. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated on purely experience, and you will receive considerable levels of autonomy and ownership over your projects.
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