Facilities Service Representative

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .POSITION SPECIFICS The Office of Physical Plant is seeking applicants for a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching both emergency and routine maintenance service requests.

These positions fall under the Office of Physical Plant (OPP) Work Reception Center team.

This is a second shift position with hours from 3:00 PM to 11:00 PM

Job Responsibilities:

Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication

Dispatch skilled trades technicians using a 2-way radio system and telephone communications

Utilize customized software systems and other internal databases to create work orders, track service requests, and maintain records

Track progress of active work orders, follow up for updates, and ensure accurate closure of completed jobs Analyze submitted and completed work orders, conduct trends analysis, and present findings

Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies

Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays

Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors and employee key usage

Generate and distribute routine logs and reports

Assist with the coordination of emergency events, including completing emergency event documentation and organizing resources needed for repairs

Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed

Maintain administrative records, support office projects, and ensure compliance with University policies and procedures

Provide essential services on-site desk coverage during university closures, delays, holidays, and other critical operational periods MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; or an equivalent combination of education and experience accepted

Required

Certifications:

None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.SALARY & BENEFITS The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

For more detailed information, please visit our Benefits Page .CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire…