Manager, Claims Litigation Management - Morristown, NJ or Remote

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion.

C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennia ls, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website:

This position is in the Claims Litigation Management Team within Corp Enterprise Risk Mgmt. Interacting with all C&F companies, law firms and claims vendors; this individual will understand and convey the company’s objectives within litigation guidelines, policies, procedures and billing practices. Will manage and coordinate requests, reviews and projects pertaining to the Law firms, the Legal bill review platforms, and other litigation and vendor management needs as directed by the Vice President of Claims Litigation Management.

This person will serve as a primary point of contact for the management of the day-to-day operations of Legal Management services. Will manage the litigation professional staff to ensure law firm and vendor adherence to litigation management and billing guidelines and panel protocols.

• Manage the processes involved with law firms as they pertain to invoices, E-Billing vendor and claims staff as well as serve as a liaison between law firms, E-Billing vendor and claims staff.
• Delegate, Coordinate and Resolve questions related to law firm and E-Billing vendor functions such as adherence to litigation management and billing guidelines and appropriateness of law firm staffing changes.
• Act as the primary point person for communications and information flow to the regional and department managers concerning E-Billing vendor and management of their appropriate billing platforms.
• Assist or delegate to staff colleagues and claims staff questions pertaining to adherence to litigation management and billing guidelines.
• Assist Vice President of Claims Litigation Management with projects related to panel vetting, approval and review.
• Act as mentor to the Legal Services Group.

• Working with the Vice President of Claims Litigation Management manages the gathering of reports and metrics associated with legal bill review results, law firm and other claims vendors spend and performance, as requested, on both monthly and ad hoc basis, this may include projects with the Vice President of Claims Litigation Management.
• Conducts audits of the legal bill review services and related vendors, as requested, on a scheduled basis and shares findings along with providing suggestions for areas of improvement.

• When needed or assigned, review of legal Invoices as defined with Best Practices and Litigation Management guidelines.
• Participates in or manages project work, and other duties as assigned by the Vice President of Claims Litigation Management.
• Participate in training to claims staff on the online legal bill review platforms.

• A bachelor’s degree or equivalent experience required
• 8+ years of related experience required
• Experience working within legal bill review systems required.
• Strong organizational, management and project management skills preferred.
• Experience with claims litigation management of law firms and/or vendors preferred.
• Demonstrated ability to communicate and collaborate with both internal stakeholders and external vendors across all levels.
• Willingness to obtain training as it pertains to daily responsibilities.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community…