Program Director

External Candidates: $142,940 - $145,084

Internal Candidates: $147,228 - $149,372 Based on Longevity At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required training, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is initially fully onsite with the opportunity to work from home one day per week after 90-days. This is a client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, other work-from-home arrangements are not available for this position.

POSITION SUMMARY The Program Director provides strategic leadership, operational oversight, and administrative direction for all programmatic, fiscal, regulatory, and facility-related functions of ECS’s Branham Lane Interim Housing Program. The Director reports to the Chief Program Officer and is responsible for ensuring high-quality, client-centered services that align with ECS’s mission, values, strategic goals, and contractual obligations.

The Director partners with senior leadership to identify and implement strategic initiatives that strengthen service delivery and support organizational growth. This position ensures the provision of safe, welcoming, and well-maintained accommodations while fostering a culture of accountability, collaboration, and continuous improvement.

The Director works closely with program, operations, finance, development, human resources, and administrative teams to ensure effective service delivery, regulatory compliance, financial sustainability, and positive outcomes for program participants.

This position directly supervises the Support Services Manager, Operations and Facilities Manager, and three Residential Services Managers.

The Director serves as the primary representative of the Interim Housing Program with public agencies, community stakeholders, funders, service providers, and partner organizations.

PRIMARY DUTIES AND RESPONSIBILITIES Program Leadership and Service Delivery Provide overall leadership, planning, administration, staffing, and oversight of Interim Housing programs and services.

Collaborate with senior leadership to explore and implement strategic initiatives that enhance program effectiveness and support organizational  partnership with Human Resources, recruit, develop, supervise, evaluate, and, when necessary, implement corrective action and separation processes for program staff.

Promote a culture of continuous learning through coaching, training, mentorship, and professional development opportunities.

Ensure high-quality, participant-centered service delivery through effective supervision and support of management staff.

Participate in and support multidisciplinary case conferencing and coordinated care efforts.

Maintain current knowledge of homelessness, housing instability, aging services, behavioral health, and related community resources.

Develop, negotiate, and manage partnerships that enhance access to supportive services, healthcare, and community resources.

Foster innovation, collaboration, and integration among staff, community partners, and other ECS programs.

Promote a positive and inclusive work environment characterized by effective communication, employee engagement, accountability, and professional growth.

Oversee quality assurance, program evaluation, and performance improvement initiatives to ensure effective service delivery and achievement of program outcomes.

Partner with ECS’s Development Department to create meaningful volunteer engagement opportunities that support program goals.

Facilities and Operations Oversee facility operations and maintenance in collaboration with site leadership and ECS Operations staff to ensure a safe, clean, secure, and welcoming environment.

Monitor building improvement projects, equipment maintenance, and facility-related concerns to ensure compliance with applicable health, safety, and regulatory standards.

Collaborate with internal and external stakeholders to ensure quality facility services, housekeeping, laundry operations, and related resident support services.

Coordinate with food service vendors and partners to ensure consistent, quality meal services for program participants.

Administrative Leadership Advise the Chief Program Officer and, when requested, the Executive Director and Board of Directors on matters related to Interim Housing operations, services, and strategic…