Pre-Enrollment Supervisor

## Pre-Enrollment Supervisor Apply locations:
Oklahoma City, Oklahoma time type:
Full time posted on:
Posted Yesterday job requisition :
JR876
** Must currently reside in OKC - This is a hybrid position.
***
* Job Description:

** Direct and oversee, utilizing tactical and strategic methods, a team of highly skilled Colleagues who are responsible for the department/division most complex operational work tasks which require a high degree of problem solving, decision making, process improvement, change implementation, cost efficiencies, and demonstrate an analytical application ability.

Responsible for development of Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements associated with direct reports, recruiting and mentoring of team Colleagues, utilizes industry best practices to implement standardized procedures; may work with Department Director to provide input for budget and cost efficiencies and may be directly responsible for adherence to company/division/department Compliance requirements.

This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time.

Provides coaching and mentoring to direct reports to include technical and leadership competencies, feedback for succession planning, implementation of new processes and procedures, integration of product knowledge and understands how to implement system enhancements;
Colleague mentoring, coaching and active development of highly skilled Colleagues.
** Requirements:
*** Bachelor's degree from four-year college or university in Business, Finance, Marketing or Leadership; in lieu of Bachelor's degree, position requires equivalent leadership experience with insurance expertise preferred
* 4 years job specific experience, with 2 years in a leadership position
* Bachelor’s degree preferred
* Strong technical and analytical skills
* In-depth knowledge and expertise of insurance products and/or services
* Proven technical and tactical skills to include diplomacy
* Strong decision-making skills with proven decision capability
* Ability to manage and effectively coordinate multiple projects and people
* Proficient with PC Windows-based software and Microsoft Office applications
* Easily adapts to new software/technology applications and is able to excel in a paperless environment
* Advanced knowledge of operational processes and state and federal regulations
* May require advanced knowledge of IRS code Section 125 and department procedures and policies or Qualified Retirement Accounts
* May require advanced knowledge of Supplemental Medical and/or Disability claim processing and case management tools with proven effective management of disability claims.
* Advanced knowledge of case management tools with proven effective utilization of same
* Proven leadership, coaching skills
* Diplomacy* Advanced organizational skills
* Ability to handle fast-paced environment
* Professional attitude
* Advanced Customer service skills
* Prompt and reliable
* Advanced oral and written communications skills, including strong interpersonal skills
* May require proven bilingual skills (verbal and/or written communications)   #AFC### Our Amenities
** Our Home Office in Oklahoma City features numerous onsite amenities and our open work environment helps foster teamwork. The majority of our Colleagues split their time between working from home and coming to the office, depending on their role and business needs.
** Onsite Amenities include:
• Medical Clinic available onsite and virtually
• Waterfront Grill
• Free Parking Garages
• Walking Trails
• Basketball and Pickleball Courts
• Fitness Center with state of the art equipment and personal training### Our Culture We strive to be a collaborative and open workplace where Colleagues enjoy coming to work because they know they are a valued and essential part of providing a different opinion! Whether you’re in the office or working from home, we take every effort to make sure everyone feels included.

Technology brings everyone together, with video calls, chat and our social intranet. Our events include virtual options so everyone can get in on the fun. We want every Colleague to feel like part of the team, no matter where they are located! Our Colleagues are what makes us a Great Place to Work for All!### Day in the Life At American Fidelity, we’re all about making a difference.

Our Colleagues work hard to provide a different opinion to our Customers each day. Whether that’s through streamlined technology, personalized customer service, serving the community or enrolling our policy holders, everything you will do during your career at AF helps us provide a different opinion.
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