Associate Director, Operations - Clinical Assessment Technologies; CAT - US​/Canada - Remote

Worldwide Clinical Trials is a global clinical research organization that conducts global clinical trials and provides comprehensive trial services.

The Business Development Operations team supports a strong portfolio of existing business and drives significant growth of the company’s portfolio of Future pipeline and sponsors. The team is accountable for overall sales performance, the profitable achievement of sales goals, aligning sales objectives with worldwide's therapeutic and commercial strategies, and ensuring operational excellence for supported projects.

• Identify operational needs for upcoming projects, track and review current assignments for CAT Operations staff
• Resource CAT study projects as Resource Manager
• Engage as Subject Matter Expert for CAT Operations activities
• Provide operational oversight for designated CAT study projects
• Engage in and coordinate resourcing activities for all CAT awarded projects
• Identify training and skills gaps among staff; coordinate and assist with learning opportunities to enhance operations staff knowledge and skills related to industry regulations, processes, materials, and guidelines
• Actively identify and engage in process improvement activities
• Participate in QMD reviews and new QMD development
• Author, collaborate, and review QMD documents and guidance documents
• Coordinate and manage CAT Operations team meetings
• Active oversight of study risk assessments related to operational activities
• Work with department leaders to ensure alignment among CAT operational and clinical services
• Lead and/or contribute to departmental initiatives that implement policies, methods, and techniques to enhance service areas and department growth
• Accountable for oversight of CAT study deliverables from launch to study close out
• Assist and collaborate with Operations staff, Project Management, and Contracts on vendor and study budget development, scope of work revisions, tracking, and compliance
• Assist in vendor management concerns, including involvement with escalations, Vendor Management, and Quality Assurance meetings
• Review and assess ongoing budget utilization and revenue recognition with Operations Managers to ensure projects meet financial targets
• Manage internal CAT operations meetings and other trial-specific meetings, as appropriate
• Significant contributor to multiple strategic departmental, sponsor-related, and cross‑functional initiatives
• Participate in business development activities including proposal input, capabilities, and bid defense meetings
• Apply thorough knowledge of industry regulations and guidelines to ensure operational compliance during clinical trial conduct

• Exceptional organizational, detail‑oriented, and service‑oriented skills with excellent management and supervision capabilities
• Deep understanding of best business practices for clinical trial operations and rater reliability processes
• Knowledge of technology vendors and their capabilities
• Excellent planning, monitoring, and critique skills
• Reliability in meeting timelines consistently and ability to work under pressure
• Open to constructive, developmental feedback
• Exceptional interpersonal skills in a fast‑paced, deadline‑oriented, and changing environment
• Ability to proactively identify and elevate potential project issues to appropriate CAT and WCT staff
• Basic knowledge of statistics and finance practices

• Minimum bachelor’s degree; preferably a master’s degree (life sciences, MBA, or PMP certification)
• Strong leadership, management, and interpersonal skills
• Strong planning and organizational skills
• At least 7 years of clinical trial experience, including a minimum of 4 years in global clinical trials
• Preferred at least 5 years managing team members or project management experience
• Hands‑on experience managing day‑to‑day aspects of global clinical trials
• Prior experience in psychiatry / CNS therapeutic areas is a plus
• Comprehensive knowledge of all stages of clinical drug development and leadership in building high‑performance teams
• Proven knowledge in applying CFRs, GCPs, and ICH guidelines to monitoring practices

Salary range for this position: $112,000 – $223,000 annually (United States of America).

We are committed to fostering an inclusive and equitable workplace by providing transparent compensation and offering a competitive benefits package that varies by location.

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