Senior Manager, Remote Customer Support & Operations
Remote / Online - Candidates ideally in
Marion, Linn County, Iowa, 52302, USA
Listed on 2026-07-09
Marion, Linn County, Iowa, 52302, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Cengage Group in Des Moines is seeking a Senior Manager, Customer Support to oversee operations for their customer support team. This role requires leadership of a remote team focused on delivering exceptional support to over 130,000 online learners annually.
The ideal candidate has a strong background in call center leadership, with experience managing supervisors and driving quality service in a fast-paced environment.
This position offers competitive compensation, including a bonus target of 20% based on performance.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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