Senior Manager, Remote Customer Support & Operations
Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25314, USA
Listed on 2026-07-09
Charleston, Kanawha County, West Virginia, 25314, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Cengage Group is seeking a Senior Manager for Customer Support in Charleston, West Virginia. This role oversees a remote team responsible for assisting over 130,000 online learners annually across the U.S. and Canada. The ideal candidate will have extensive call center leadership experience and a strong customer focus.
The position offers an annual salary range of $78,000 to $110,000, with a 20% bonus target. Cengage is committed to diversity and providing accommodations for qualified individuals with disabilities.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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