Senior Manager, Remote Customer Support & Operations
Remote / Online - Candidates ideally in
Rochester, Olmsted County, Minnesota, 55901, USA
Listed on 2026-07-09
Rochester, Olmsted County, Minnesota, 55901, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Cengage Group is seeking a Senior Manager, Customer Support in Minneapolis, Minnesota. In this role, you will oversee the daily operations of the customer support team, ensuring responsiveness and quality support for over 130,000 online learners annually.
The ideal candidate will bring extensive experience in call center leadership, alongside a strong focus on customer satisfaction and team development. Leading a remote team of approximately 30 employees, you will manage performance metrics and enhance operational efficiency.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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