Branch & Concierge Operations Supervisor Licensing

Summary

This position follows our hybrid-friendly schedule, providing flexibility and collaboration. In-office days will be 3 per week at our Southfield, MI corporate home office. The role leads the Branch & Concierge Services team in delivering exceptional client service by overseeing the development and execution of operational processes, systems, and infrastructure.

• Securities Industry Essentials (SIE) required prior to start (no exemption or grandfathering).
• Series 7 license required, or obtain within 120 days.
• Series 63 (or 66) license required, or obtain within 6 months.

• Supervise teams that provide administrative and service‑operations support.
• Oversee the development and execution of operational processes, systems, and infrastructure.
• Develop annual and long‑term business plans, forecast performance against KPIs, and deliver business cases.
• Communicate local action plans, explain how they relate to strategy, and motivate staff to achieve business goals.
• Set performance objectives for direct reports, use the performance management system, and hold people accountable.
• Develop short‑ or medium‑term work schedules, approve overtime, and allocate additional resources.
• Identify shortcomings in processes, systems, or procedures and use change‑management programs to address them.
• Advising managers on procedures and precedents, and provide technical guidance.
• Keep track of risk parameters, report deviations, and work within established risk‑management systems.
• Track budgets, report variances, and provide coaching to develop team members.
• Identify noncompliance with policies and procedures, report and escalates issues as appropriate.

• High School diploma or equivalent (required).
• General experience: 3–6 years.
• Managing experience: 13 months–3 years.
• Strong leadership and client‑first mindset.
• Deep understanding of financial services operations.
• Skilled in developing operational processes, change management, risk management, and performance management.
• Excellent verbal and written communication skills.
• Ability to analyze data trends and create meaningful reports.

Less than 25%.

Hybrid – 3 in‑office days per week at the Southfield, MI office.

Compensation includes base salary or wages and may include additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits may include medical, dental, and vision; life insurance; critical illness insurance; accident insurance; disability benefits; retirement savings; paid time off (vacation, holidays, sick leave); and parental leave. Eligibility and specific offerings vary by position and employment status.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.