Store Director

Overview

At Wayfair, we deliver a best-in-class customer experience in furniture and home because of people like you: driven, collaborative, and passionate about leading others to success. As our Store Director, you’ll be the executive leader of a 150,000+ square‑foot Wayfair retail destination, overseeing all store operations, sales performance, and customer experience.

You’ll lead a team of 5+ department‑level managers and 150+ associates, creating an environment where design, inspiration, and service come to life. In partnership with the Head of Stores and cross‑functional teams, you’ll shape the store’s success by driving sales, ensuring operational excellence, and cultivating a culture of inclusion, trust, and performance. If you’re a strategic retail leader who thrives on motivating teams, optimizing business operations, and creating meaningful customer experiences, your professional home awaits here at Wayfair.

• Lead & inspire high‑performing teams:
  Build and coach a team of department leaders, fostering accountability, engagement, and collaboration across Sales, Design, Logistics, Visual, and Asset Protection.
• Drive sales & operational excellence:
  Own store performance by analyzing sales, labor, and customer satisfaction metrics. Develop and implement strategies that deliver measurable growth, efficiency, and profitability.
• Strategic leadership:
  Serve as the senior decision‑maker in store, influencing everything from staffing to merchandising. Partner with corporate and regional leaders to align business goals with store execution.
• Champion customer experience:
  Bring Wayfair’s mission to life by creating a seamless, personalized experience for every customer. Empower associates to deliver exceptional, on‑brand service that inspires and delights.
• Develop talent & future leaders:
  Identify, coach, and promote high‑potential talent. Build strong succession plans and export future leaders to new stores and home office opportunities.
• Cross‑functional collaboration:
  Partner closely with internal teams, from Facilities to HR, and from Marketing to Talent Acquisition, to align on initiatives that elevate the customer and employee experience.
• Innovate & improve:
  Identify operational gaps, propose creative solutions, and help shape the future of Wayfair’s growing physical retail business.
• Operational readiness:
  Ensure efficient scheduling, safe working conditions, and proper execution of all visual and logistical initiatives. Lead through hands‑on presence across the sales floor and back of house.
• Cultivate a strong culture:
  Foster a welcoming, customer‑obsessed environment built on trust, learning, and fun. Celebrate wins, share ideas, and build engagement across all levels of the team.

• Proven retail leadership: 10+ years of progressive experience in retail or operations leadership, including 5+ years leading large teams, multiple departments or stores.
• Customer obsession: A track record of building teams that deliver unforgettable customer experiences through hospitality, sales, product expertise, and empathy.
• Business & financial acumen:
  Strong understanding of P&L management, labor optimization, and KPI analysis to inform smart decision‑making.
• People development focus:
  Passion for coaching, mentoring, and empowering others to achieve their goals and grow within the organization.
• Collaborative mindset:
  Ability to influence and partner across teams, functions, and levels to ensure unified store success.
• Change agility:
  Thrive in a fast‑paced, evolving environment, embracing challenges and ambiguity as opportunities for innovation.
• Tech confidence:
  Comfortable using Google Suite, inventory systems, and digital retail tools to manage operations and reporting.
• Hands‑on leadership:
  Willingness to lead by example on the floor, with customers, and alongside your team.
• Flexible availability:
  Ready to work mornings, evenings, weekends, and holidays to meet the needs of the business.

• Physical activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing,…