Director, Claims Training and Development

Company Details

As an elite Excess and Surplus Lines market, Nautilus Insurance Group offers commercial property and casualty insurance solutions to appointed wholesale surplus lines producers countrywide. We have specialized in providing these solutions for more than 35 years.

We have more flexible policy terms and premium rates on a non‑admitted basis. Our focus is small to medium Property and Casualty risks on both an admitted and a non‑admitted basis.

Our offerings are distributed through partnerships with appointed wholesale surplus lines producers. Our relationships are defined by mutual success, speed to market, customer‑centric focus and an expanded appetite.

Coverage placed by Nautilus Insurance Group is provided by Nautilus Insurance Company and Great Divide Insurance Company, both W. R. Berkley Corporation members with A.M. Best (Superior) A+ XV ratings.

• Paid Parental Leave! At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave.
• Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices.
• We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options.
• One of our core values is “Committed to Serve” and these aren’t idle words. We provide every employee one paid day off per year to volunteer at a local charity. That’s serving with a smile!
• We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry‑Related Education and Exam programs.
• Employees are eligible for special cell phone service discounts with Verizon & AT&T, and participate in the Plum Benefits program offering cost‑free access to thousands of exclusive travel and entertainment discounts.
• Flexible work arrangements, including working from home 1 day a week.

The Director will collaborate with Claims Leadership on strategies that support the organization’s current and long‑term talent development objectives, address capability gaps, and create consistent, repeatable learning solutions for Claims personnel including new hire onboarding.

The Director is responsible for building educational curriculum and content, delivering training in small and large group settings, and coordinating additional training presentations and resources as needed.

The Director also leads the Claims Training Program from recruitment through graduation of new trainees, including direct personnel management and oversight of their low severity claim handling, integral to their training.

• Develop and execute a comprehensive claims training and development strategy aligned to business objectives, claims outcomes, regulatory requirements, and organizational values.
• Collaborate with Claims Leadership on learning priorities, workforce capability, performance trends, and succession readiness.
• Manage additional training resources (internal and external) when needed to accomplish business training objectives.
• Establish governance, standards, and best practices for claims learning programs across all lines of business.

• Oversee the development and implementation of consistent, end‑to‑end design, delivery, and evaluation of claims training programs for new trainees, new hire onboarding, and ongoing staff technical skill development.
• Leverage adult learning principles, blended learning modalities, simulations, and scenario‑based training.
• Utilize appropriate technology applications to create repeatable and sustainable educational content.

• Partner with Claims Leadership to identify skill gaps and performance opportunities.
• Establish learning metrics, KPIs, and effectiveness measures tied to claims outcomes.
• Administer testing and evaluation processes and assist in the monitoring of Claims personnel skill development.
• Use data and feedback to continuously refine and prioritize learning solutions.

• Lead training support for major…