Senior Manager, Remote Customer Support & Operations
Remote / Online - Candidates ideally in
Anchorage, Anchorage Borough, Alaska, 99507, USA
Listed on 2026-07-09
Anchorage, Anchorage Borough, Alaska, 99507, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Cengage Group in Anchorage, Alaska is looking for a Senior Manager, Customer Support to lead a remote team of customer support professionals. This role is crucial in overseeing daily operations for over 130,000 online learners and ensuring high-quality support across multiple channels.
The ideal candidate will have extensive experience in call center leadership and a strong focus on customer satisfaction metrics. Cengage promotes a supportive work environment while enhancing the learner experience through strategic initiatives.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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