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Senior Manager, Remote Customer Support & Operations
Remote / Online - Candidates ideally in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-07-09
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
Management
Operations Manager
Job Description & How to Apply Below
Cengage Group is seeking a Senior Manager, Customer Support in Baltimore, Maryland. This role oversees a remote team supporting over 130,000 learners across the U.S. and Canada. The ideal candidate will have extensive experience in call center leadership and operational management, with a strong commitment to quality service delivery.
Responsibilities include team leadership, monitoring support metrics, and ensuring positive customer experiences. A bachelor's degree and extensive experience in the industry are required.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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