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Remote CSM Manager: Retention & Growth Lead
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-10
Austin, Travis County, Texas, 78716, USA
Listing for:
Peaberry Software Inc. d/b/a Customer.io
Full Time, Remote/Work from Home
position Listed on 2026-07-10
Job specializations:
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Management
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Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Peaberry Software Inc. d/b/a Customer.io is seeking a full-time remote Manager, Customer Success to lead a team of 5-7 Customer Success Managers. You will drive retention and growth outcomes and coach team members through structured performance feedback.
The role requires strong people management experience in a B2B SaaS environment and the ability to operate with high autonomy. Success in this position directly impacts customer satisfaction and loyalty.
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