Director, Training

Overview

Build a Bigger, Better, Bolder Future:
Imagine working for a company that measures its success based off the growth of its colleagues. Little Caesars is a company where our colleagues make an impact. In this role, you will provide support to franchise or company operations through direction of training programs and ensuring implementation in the store community. You will serve as a training leader for operations, conduct advanced classes, and support strategic vision by creating a training strategy that enables the growth of regions, franchisees, operations training managers and company field staff.

You will evaluate the effectiveness of implementation plans and modify plans when necessary. You will provide support to new store openings and conversions when necessary. Communicate changes in policy to trainers and management.

Note: The original content used long sentences; this refined version preserves the meaning while structuring it for clarity and accessibility.

• Perform analysis of operational needs and develop or localize curriculum in alignment with enterprise training standards, ensuring relevance for regional markets.
• Oversee the training of new and existing franchisees, ensuring execution aligns to enterprise training standards and program design.
• Maintain awareness of training trends, development, and best practices within the quick service restaurant industry; identify and assess future training needs for soft and hard skills in respective regional markets.
• Apply defined tools, metrics, and reporting frameworks to monitor training program effectiveness and recommend improvements.
• Execute training initiatives across regions with consistent implementation, adoption, and adherence to enterprise standards.
• Visit franchise or company restaurants to evaluate the overall training program and the effectiveness of training materials and needs for training.
• Collaborate with operations to implement and test new systems, processes, and procedures for restaurant operations.
• Conduct rollout meetings for new products and/or processes and develop and present training workshops at franchisee meetings, company rallies, regional conventions, and business conferences.
• Oversee and monitor mandated training related to federal, state, or local laws (OSHA, sanitation, etc.).
• Support corporate colleague training and development programs.
• Develop and ensure operations training managers perform certified training restaurant programs for their regional markets and local market training manager programs for franchisees and company restaurants.
• Cascade goals for the workgroup, develop organizational capability, and model effective teamwork.
• Lead and develop training managers and frontline training teams, including hiring, coaching, performance management, and capability building.
• Identify and communicate key responsibilities and practices to promote a healthy attitude, confidence in leadership, and teamwork to achieve business results.
• Handle colleague coaching, development, and performance management.
• Support the implementation of company programs to ensure the success of the Company.

• Bachelor’s degree in business, Training and Development, or related field, or equivalent professional experience.
• Experience implementing training programs across multiple locations or regions, including measuring effectiveness using defined metrics (e.g., operational KPIs, adoption rates, or performance improvements).
• Minimum 6+ years of experience in training, operations, or a related field, with progressive responsibility.
• Minimum 3+ years of experience leading teams, with direct responsibility for hiring, coaching, performance management, and development.
• Hands-on experience designing, adapting, and delivering training content to operational or frontline teams.
• Experience partnering with cross-functional stakeholders (e.g., Operations, HR) to implement training initiatives and address performance gaps.
• Experience using data, reporting, or metrics to evaluate training effectiveness and drive improvements.
• Strong communication and facilitation skills, including experience presenting to diverse operational audiences.
• Experience managing training-related budgets, travel, or program costs is preferred but not required.

Works in a normal office or home-office environment, as well as restaurant environments. Travel domestically and internationally up to 50% of the time and maintain necessary passport/visas/government documentation. Travel may involve air, car, or train travel to various markets. Ability to move, lift, or carry equipment or materials up to 55 lbs.

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All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc. Little Caesars Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment…