GSC: Process Engineering Manager

Your career opportunity

CIB COO T&P is responsible for world‑class strategic transformation of COO, CIB through smart execution. We act as strategic partners to business and create world class digital capabilities that enable HSBC Transformation and Performance team to digitize at scale and simplify the lives of our colleagues and customers.

We are a global team, driving design, process excellence, process discovery and streamlining, business change, product ownership, simplification and automation across Value Streams (including but not limited to Client Onboarding and Servicing, Global Payment Solutions, Global Trade & Receivables Finance, Capital Markets, Sustainability, Platforms & Regulatory).

The purpose of this role is to successfully shape and execute against HSBC’s CIB COO global strategic change and simplification agenda. CIB COO T&P Process Engineering Manager will collaborate with various Businesses across regions to successfully support and deliver Process Engineering scope of work and build a simplification Community for the Bank. They will be accountable for the timely and high‑quality delivery of initiatives, adhering to HSBC core practices, objectives and frameworks.

• Cultivate a culture of continuous improvement, focusing on Lean Six Sigma (LSS) methodologies and promoting data‑led statistical impact and decision making.
• Lead the mobilisation of Black Belt, Green Belt and Yellow Belt programmes, including content creation, programme preparation, invitations, training, examination, MI, reporting and communications. Lead training and project coaching.
• Lead Process Discovery and Data Discovery initiatives following our Discovery frameworks, LSS methodology and statistical tools. Create future state designs with root cause analysis, impact assessment and solution feasibility.
• Organise and promote Process Engineering Community events, supporting community growth.
• Assist in establishing standards for communication, newsletters and reporting. Promote LSS methodologies and its usage across the Bank.
• Explore and implement innovative working methods through How we Lead, Automation and AI.
• Encourage a highly engaged team to consistently deliver high‑quality outputs that exceed user expectations.

• Possesses experience in conducting training sessions and project coaching, with a focus on advancing the Lean Six Sigma agenda.
• Demonstrated experience in project and process discovery, future state design execution.
• Exhibits strong stakeholder management and influencing capabilities, with the ability to coordinate with multiple stakeholders to ensure timely decision‑making and action‑taking.
• Excellent communication, presentation, storytelling and articulation skills.
• Exceptional interpersonal and analytical skills.
• Capable of operating effectively in cross‑functional, multicultural and geographically diverse environments.

The pay range for this role is 15000 PLN - 21000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family‑friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One‑time reimbursement of home office set‑up (up to 800 PLN)
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery and kindergarten discounts
• Financial support with trainings and education
• Social fund
• Free parking