Service and Support Administrator Supervisor

At Hamilton County Developmental Disabilities Services, we believe everyone deserves the opportunity to live a full and meaningful life. Our team makes that possible every day - and we're looking for people who want their work to matter.

We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed.

You'll thrive here if you:

* Are driven by purpose and find fulfillment in improving the lives of others

* Communicate clearly and compassionately - in writing and in person

* Want to grow within an organization that invests in its people and its community

What we offer:

Competitive Pay

* Starting salary is based on experience: $38.50/hr ($72,500.00/yr) with no experience, up to $48.13 /hr ($90,700.00/yr) with 10+ years in the same role.

* Salaried role paid bi-weekly.

Work-Life Balance

* 36.25-hour full-time work week

* Flexible scheduling and hybrid work-from-home options, 1 day per week in-office requirement (minimum, more days may be required depending on business needs).

* Starting vacation accrual of 3 weeks/year, with 1 week available immediately upon hire

* 3 personal days per year

* 15 sick days allocated upon hire; accrue at 15 days per year after year one with unlimited accrual

Outstanding Benefits

* Medical, Dental, and Vision coverage; HRA available for those who opt out of medical coverage

* FREE medical care and prescriptions through Marathon Health

* Employer-paid life insurance

* Tuition reimbursement and Public Service Loan Forgiveness (PSLF) eligibility

* Wellness incentives and a robust Employee Assistance Program

* Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution

Service and Support Administrator Supervisor

A typical day in the life of a Service and Support Administrator (SSA) Supervisor involves offering leadership and guidance to a team of 6 to 11 SSAs. Your day might start with reviewing emails, catching up on anything that came overnight, and checking the time management system for any leave requests or timekeeping issues that may need attention. You will meet with SSAs on your team.

These conversations might involve working through a complex case situation, offering general guidance, or conducting routine supervisory check-ins. Some meetings happen in person, others over Zoom. Throughout the day, you will be reviewing Individual Service Plans (ISP) s, and case notes your team has entered, providing thoughtful feedback and mentoring to strengthen quality. Through these reviews, you will offer a mix of coaching, quality assurance, and support for staff, helping them think through how they document their work in a way that best supports individuals and aligns with agency expectations.

You may spend time in the field with an SSA on your team conducting field supervision, again providing feedback and guidance to help strengthen staff development in practical, meaningful ways. Your schedule might also include meetings with office or agency leadership. These conversations often focus on bigger picture items such as policy updates, processes that need refining, or ways to support and clarify the SSA role across the organization.

You may hear from and offer support to individuals served or their families who want to talk through questions or concerns about the supports they are receiving. Team meetings are another regular part of the role. You will review agency or statewide updates as well as building connections and consistency within your team. You may also participate in meetings with other SSA Supervisors and office administration where you will receive updates about both agency and statewide updates that impact the SSA role.

By the end of the day, you will have offered support and guidance on individual issues, team needs, system improvements, and family concerns, strengthening your team, the agency and the services individuals receive.

Job Duties (Summary):

* Provides supervision, technical assistance, and support to staff in the day-to-day provision of services to individuals with developmental disabilities

* Assists in planning and implementing orientation, training, and ongoing staff development opportunities for assigned staff

* Oversees allocation of funding to individuals served in the regional area

* Ensures quality services are provided to individuals served

* Conducts regular team meetings to discuss cases, provide training, and strategize for service improvement

* Monitors and audits paperwork and financial obligations completed by SSA staff

* Assists the SSA Director and SSA Manager in determining the goals and objectives of the office

* Participates in office teams to identify problems, propose solutions, and assist in developing policies, procedures, or guidelines to address issues

* Assists individuals served in selecting a service and support administrator

* Collects data, information, and statistics to assist in the preparation of required reports

* Periodically acts as a backup to the…