Regional Operations Specialist

As a member of the Operations Team, the Regional Operations Specialist will be assigned roles within the organization by the Senior Vice President of Operations. Typically, the Regional Operations Specialist will be deployed to support daily operations of Grace Management, Inc. managed communities by serving as an Interim Executive Director or support other special assignments/projects. As an Interim Executive Director, the Operations Specialist will report directly to a Regional Director of Operations and will be responsible for managing daily operations of

the senior living community within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization. Maintain compliance with federal, state, and local regulations. Supervise and direct the work activity of department supervisors and associates. Create and maintain a high level of resident, family, and associate engagement, and satisfaction during time of transition for the community.

• Prepare and enforce policies regarding duties and activities of community associates.
• Ability to prepare all reports as required by management and home office.
• Oversee all department supervisors and administrative personnel.
• Manage the entire personnel function, recruitment, employment, performance, on‑going evaluation, promotion, and discharge of associates, per Grace Management, Inc. procedure.
• Responsibility for all financial transactions; maintain financial records, including petty cash;
  Participate in accounts receivable and payable functions, as defined by supervisor.
• Collect (or coordinate with business office manager) all rent and service fees by designated date and ensure deposit in bank, per Grace Management, Inc. procedure.
• Assure confidentiality of all verbal and written information pertaining to residents and associates.
• Oversee the confidentiality and safe storage of current and closed resident records, associate records, and physical plant records in compliance with regulatory requirements.
• Interface with accounting and personnel departments at the Grace Management, Inc. Home Office to meet objectives pertaining to financial and payroll deadlines.
• Assure all necessary supplies/equipment are purchased, maintained, and accounted for at all times within the community.
• Oversee purchase of supplies, equipment, or services; including all vendor contracts and capital improvement requests as assigned by supervisor.
• Develop, schedule, plan, and procure materials for associate in‑services and meetings.
• Develop one‑on‑one relationships with residents, families, and associates to help aid in the transition between Executive Directors, when applicable.
• In conjunction with the Regional Director of Operations, arbitrate complaints and disputes concerning residents, family, and or personnel.
• Meet with and review and evaluate all recommendations of the community’s resident council and their meetings.
• Observe and enforce all sanitation, safety and infection control policies and procedures.
• Prepare and/or oversee time reporting of associates and oversee all payroll functions to ensure associates are actually paid on designated payroll dates.
• Support and/or serve as the sales leader of the community by assuring sales and marketing objectives are achieved and maintained and occupancy goals are met; and that the community has an effective business development plan and presence in the greater community.
• Coordinate details related to move‑ins and move‑outs.
• Meet with new residents and families to explain residency agreement and process at time of move‑in and ongoing if questions arise.
• If applicable, work with the wellness team to assess resident functional status and social, psychological, and spiritual needs on an ongoing basis, but especially prior to move‑in and after hospital stays; assure that care plans are completed and arrange services and support to meet resident needs; refer residents to community‑based services and medical services as necessary; implement approaches and services to maintain or enhance resident independence.
• Initiate action plans and family conferences for resolving problems identified by…