Bilingual Care Team Manager; Remote PST, Spanish Speaking

About Pair Team

We’re an innovative, mission‑driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care – clinical, behavioral, and social – by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high‑impact care.

By leveraging AI and automation to reduce administrative burden, streamline coordination, and ensure timely, personalized support, we close care gaps and improve outcomes for high‑need patients.

We are one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high‑need patients. Our model has demonstrated a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, we don’t just deliver care – we’re building the future of more equitable, community‑driven healthcare.

• Lead with integrity: keep commitments and take responsibility for our actions; be dependable and choose authenticity over perfection.
• Embrace challenges: step forward into discomfort instead of retreating into safety; provide feedback with candor and kindness.
• Break through walls: go the extra mile for patients, partners and each other; run toward hard things; remain resilient and challenge the status quo.
• Act beyond yourself: build each other up and respect boundaries; seek first to understand and assume positive intent.
• Care comes first: hold ourselves to the highest standards for patients; relentlessly pursue our mission; care for ourselves to care for others.

• Forbes: “For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most”
• Tech Crunch: “Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team”
• Axios: “Pair Team collects $9M for Medicaid‑based care”

As the Care Team Manager, you will play a critical role in our whole‑person, interdisciplinary care model. You will directly outreach and engage with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or high medical needs. You will focus on building relationships and providing ongoing support to those whose quality of life can be improved with the Enhanced Care Management benefit.

With lived experience in the local community, you will serve as an empathetic problem‑solver, collaborating closely with partner clinics, community organizations, and Pair Team’s care coordinators.

You will manage six interdisciplinary pods, supporting up to 18 Lead Care Managers (LCMs) to drive high‑quality patient care and effective engagement strategies for individuals with complex medical and social needs.

This role is ideal for a dynamic leader with a multidisciplinary care team background who can navigate and support a collaborative care model. You should be passionate about improving healthcare access and outcomes for underserved communities.

Note: Internally, this role is referred to as a Lead Care Manager, Team Manager.

• Lead and develop your team: build trust and strong relationships with Lead Care Managers; provide 1:1 coaching, support, and management to ensure high performance and team cohesion.
• Ensure quality of care: conduct bi‑weekly audits of LCM work to maintain high‑quality patient care, including timely and clear documentation, up‑to‑date tasks, and tailored care plans.
• Monitor performance metrics: use dashboards to track key metrics and ensure trending positively; be the first point of contact for escalations and troubleshooting.
• Training and onboarding: assist with development and implementation of new hire and ongoing training programs; support the LCM interview process and maintain standard operating procedures (SOPs).
• Foster collaboration: serve as the primary liaison between LCMs, their assigned clinics, care plans (including community supports), and cross‑functional stakeholders; promote effective communication across internal teams, clinic partners, and…