Senior Customer Service Manager

Job Description Summary

All resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives.

There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on‑going technical and business support to assigned customers in designated geographic region or coverage area.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Has ability to assess quality of information given and ask pertinent questions to stakeholders.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

• Qualified candidate can be located within 1‑2 states from our primary location in California or Houston, TX.
• Willingness and ability to travel less than 25% of the time.

• Bachelor’s Degree from an accredited University or College (or a High School Diploma / GED with an additional 4 years of experience in power generation industry or Associates degree with 2 years of experience in a power generation industry).
• Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.

• Power Plant Operational/Outage and Project Management Experience.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute program.
• Established project management skills.

Yes

This is a remote position.

For candidates applying to a U.S. based position, the pay range for this position is between $ and $. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax‑advantaged 401(k) savings opportunity with company matching contributions and company retirement…