Engagement Ambassador

About Children’s Specialized ABA

Children’s Specialized ABA is designed to address the comprehensive needs of children diagnosed with Autism Spectrum Disorder (ASD). By leveraging the expertise of the Children’s Specialized Hospital Autism Center of Excellence, the program aims to expand access to innovative and compassionate care, empowering children diagnosed with autism to thrive. Children’s Specialized ABA offers home-based, community-based, and center-based ABA therapy.

• Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
• Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
• Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
• Quality and Safety: We invest in research and training to provide cutting‑edge, effective, safe, and personalized services tailored to the unique needs of those we serve.

The People Experience Ambassador supports employee engagement, retention, and workplace experience initiatives across assigned centers and in the community. This role focuses on building positive relationships with employees through proactive outreach, engagement support, feedback collection, and retention-focused communication. The People Experience Ambassador partners with leadership teams to identify engagement strategies and opportunities.

• Monitor new‑hire survey responses and conduct appropriate follow‑up outreach to support positive people experiences.
• Review Behavior Technician engagement data to identify trends and opportunities for proactive support.
• Conduct outreach through calls, texts, and emails to BT employees demonstrating signs of disengagement to provide support, gather feedback, and strengthen connection to the organization.
• Utilize structured questions to identify trends related to engagement, scheduling, supervision, and workplace satisfaction.
• Conduct check‑in calls with employees experiencing attendance challenges or increased cancellations, utilizing active listening and problem‑solving techniques to provide support and encourage engagement.
• Document outreach efforts, concerns, and follow‑up actions in designated tracking systems.
• Maintain organized records of outreach activity, retention efforts, and engagement feedback.
• Escalate urgent employee concerns or high‑risk retention matters to the Director of People Experience & Engagement or appropriate leadership.
• Assist with preparing reports and summaries related to employee engagement and retention trends.
• Support retention-focused outreach and engagement initiatives as assigned.

• Conduct exit outreach calls with separating Behavior Technicians to gather feedback, understand reasons for separation, and identify potential retention opportunities when appropriate.
• Accurately document and summarize exit feedback to support retention improvement efforts.
• Partner with leadership teams as needed to support employee follow‑up and retention initiatives.

• Partner with ABA therapists, Operations Managers, Clinical Directors, Care Coordinators and center leadership to support employee engagement and workplace experience initiatives.
• Build positive relationships with employees to encourage communication, engagement, and understanding of CS ABA values.
• Support center‑level/community engagement efforts by identifying trends, gathering feedback, and assisting leadership with engagement action plans.
• Support organizational goals, policies, and initiatives designed to improve employee experience and workplace culture.
• Utilize strong communication and interpersonal skills to support positive employee interactions and workplace experiences.
• Support workplace culture and employee engagement programs focused on fostering a positive work environment.
• Maintain…