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Head of Customer Success Transformation; Remote/Hybrid
Remote / Online - Candidates ideally in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-07-13
City of Albany, Albany, Albany County, New York, 12201, USA
Listing for:
Zoom
Full Time, Remote/Work from Home
position Listed on 2026-07-13
Job specializations:
-
Management
Change Management
Job Description & How to Apply Below
Location: City of Albany
Zoom is seeking a seasoned leader to head Customer Success transformation, turning strategy into scalable operations across global teams. You will design measurement frameworks, drive improvements in retention and expansion, and partner with Revenue, Sales, Product, and Finance to align on initiatives.
The role offers a hybrid/remote working model and a path to significantly impact business outcomes. In this role, you will influence executive leadership, scale proven CS plays, and deliver
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