Public Relations Account Supervisor, Technology

The Account Supervisor serves as the primary day-to-day client lead, responsible for delivering strategic counsel, driving program execution, and managing team performance. This role requires a strong balance of client relationship management, media strategy, team leadership, and operational excellence.

You will play a critical role in ensuring client satisfaction, meeting program KPIs, and fostering team growth—while proactively identifying opportunities to elevate account performance and expand business.

• Serve as the primary point of contact for clients, delivering clear, thoughtful, and timely communication across all channels
• Lead client meetings with confidence and efficiency; clearly articulate strategies, recommendations, and rationale
• Build and maintain strong client relationships, instilling trust through industry knowledge and strategic expertise
• Manage client expectations and proactively address challenges with a solutions‑oriented mindset
• Provide ongoing strategic guidance to ensure alignment with client priorities and program goals
• Lead day-to-day program execution, ensuring all deliverables meet deadlines and quality standards
• Drive proactive media strategy, aligning thought leadership and announcements with relevant industry trends
• Oversee media programs, including strategy development, media lists, and pitch quality
• Take ownership of high‑impact deliverables such as tier‑one press releases and complex content
• Lead media outreach for top‑tier announcements as needed
• Collaborate with Directors/VPs to meet and exceed quarterly media KPIs
• Contribute to campaign and quarterly planning, ensuring deliverables are client‑ready
• Manage and mentor junior team members (AAE–SAE), providing clear direction, feedback, and support
• Delegate effectively, ensuring alignment on priorities, timelines, and expectations
• Review and edit all client‑facing materials to ensure consistency with messaging and quality standards
• Foster a collaborative, positive team environment; recognize achievements and support professional growth
• Identify skill gaps and provide coaching to elevate team performance

• Manage workflows, priorities, and workback schedules to ensure seamless execution
• Maintain program budgets and proactively communicate any risks or overages
• Ensure accurate and high‑quality reporting against all program metrics (including PANO
  
  ptic tools)
• Act as a quality control lead for reporting and measurement processes
• Proactively escal da risks or challenges to senior leadership to support client retention

• Identify opportunities for organic account growth and additional services
• Support new business efforts, including pitch development and presentations
• Demonstrate a strong understanding of agency offerings and how they align with client needs
• Lead by example with professionalism, accountability, and a solutions‑oriented mindset
• Remain composed under pressure and foster a positive, problem‑solving team culture
• Demonstrate agility in shifting priorities while maintaining team alignment and client satisfaction
• Encourage creativity and innovation in strategies that exceed client expectations

• 5+ years of B2B technology experience in public relations, communications, or agency environment
• Proven experience managing client relationships and leading accounts
• Strong media relations experience with a track record of securing coverage
• Excellent writing, editing, and communication skills
• Experience managing and mentoring junior team members
• Ability to manage multiple projects in a fast‑paced environment
• Ideal candidates will be located in the San Francisco Bay Area; candidates in other Pacific Time Zones who meet the hiring criteria will also be considered for fully remote positions

• Experience with media measurement/reporting tools
• Experience supporting new business or pitch development