Claims Team Leader

Claims Team Leader Overview

The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues.

• Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations.
• Sign off/approve credit memos and employee receivables.
• Assist with administrative accounting procedures per Controller/CFO.
• Audit team performance, monitor team metrics and manage claims process.
• Train new employees and existing employees in department procedures and agency requirements.
• Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist.
• Prepare A/R reports for your team’s agencies to monitor unpaid claims. Work with team members and agencies to collect outstanding payments.
• Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues.
• Attends trainings, conferences and staff meetings.
• Participates in company continuous improvement processes.
• Upholds company values and mission
• Other duties as assigned

• High School Diploma or GED required

• 2 years of experience relevant to the work performed
• Experience with Microsoft Office products is necessary, specifically Microsoft Excel
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Experience in working on complex projects with critical thinking and problem solving
• Excellent written and oral communication skills
• Strong attention to detail
• Able to work with numbers and apply basic math skills to daily tasks
• Strong ability to lead and mentor multiple team members

• Work is performed from a home office setting.

Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.