HR Operations & Service Expert

The HR Operations & Service Expert provides strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem. The role serves as a senior advisor to HR Operations leadership, guiding Lead Consultants and Service Managers and driving the maturity of the HR service delivery operating model.

• Lead complex service management portfolios and enterprise-wide operational initiatives.
• Provide guidance, coaching, and support to Lead Consultants and Service Managers on service issues, complex escalations, and operational priorities.
• Partner with senior HR and COE leaders to influence service strategy, governance, and operational roadmaps.
• Develop and mature service management frameworks, governance standards, and operating practices.
• Establish enterprise reporting, metrics, and analytics that provide transparency into service performance and operational effectiveness.
• Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
• Conduct quality reviews and identify opportunities to improve service delivery consistency, compliance, and employee experience.
• Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.
• Ensure consistency and standardization across global service delivery partners and operating models.
• Lead vendor governance activities, service reviews, contractual performance discussions, and continuous improvement initiatives.
• Develop organizational capability through mentoring, coaching, knowledge sharing, and service management leadership.
• Partner with senior leadership to shape future‑state service delivery capabilities and transformation initiatives.

• Service Management & Governance:
  Establish and evolve governance frameworks, service standards, and performance mechanisms.
• Strategic Leadership & Influence:
  Partner with senior leaders to shape service strategy and align operational priorities.
• Capability Building & Influential Leadership:
  Coach, share knowledge, and promote operational best practices.
• Vendor & Global Stakeholder Management:
  Lead relationships with internal and external partners to ensure consistent service delivery and stakeholder satisfaction.
• Operational Excellence & Process Optimization:
  Identify and lead opportunities to improve service quality, employee experience, and operational efficiency.

• 7+ years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs, or related disciplines.
• Demonstrated success leading complex global operating models and HR service delivery functions.
• Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
• Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
• Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
• Demonstrated capability building, coaching, and leadership experience across complex operational environments.

Supervisory responsibilities:

None.

Expected compensation ranges from $85,000 - $132,700 annually, depending on skills and experience.

Employees receive a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Eligible remote workers receive a monthly connectivity reimbursement and must maintain a dedicated, private workspace with reliable internet (minimum 50MB download, 5MB upload).

Background Check:
All candidates offered this position will be required to submit to a background investigation.

Allstate is an equal‑opportunity employer. It prohibits discrimination on the basis of race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected class. All statutory, regulatory, and contractual commitments regarding equal employment opportunity apply to all aspects of the employment relationship.