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Senior Operations Service Manager
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-14
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Lumen Technologies
Full Time, Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
Management
Operations Management, Program / Project Manager, Change Management, Client Relationship Manager
Job Description & How to Apply Below
Serving as the primary operational interface for a portfolio of elite enterprise customers, the full-time Senior Operations Service Manager will manage escalations, drive operational transformation through automation and AI, and ensure a differentiated customer experience in a remote work environment.
Key responsibilities- Act as the primary escalation point for enterprise customers, coordinating internal resources to resolve complex operational issues
- Develop and deliver customized operational reports and presentations to executive audiences, translating complex data into actionable insights
- Lead initiatives for operational transformation, focusing on automation and AI adoption to enhance service delivery and efficiency
- Bachelor's degree or a minimum of six years of relevant professional experience in operations, service management, or telecommunications
- Experience managing high severity customer escalations and supporting enterprise-scale customers
- Demonstrated experience with automation, AI tools, and digital transformation initiatives
- Strong executive presence with the ability to effectively communicate complex information to senior leaders
- Proven ability to lead change and influence behavior within an organization
Position Requirements
10+ Years
work experience
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