Operations Manager- Night Shift

Overview

Fox Trot Aviation Services is seeking a consistently hard-working 3rd Shift working Operations Manager based at Dallas Fort Worth International Airport with reliable quality service, cost management, and building a rock steady team.

1-3 years management or supervisory experience preferred, be willing to perform very physical work, and have open schedule availability.

• The role is responsible for reliable quality service for our customers (75% cleaning work/25% office work). This means leading cleanings on a daily basis to successful customer sign off and Fox Trot standards.
• Lead cabin cleanings to a very high level of detail in the cockpit, galley, lavatory, and passenger seating area
• Cleaning the exteriors of aircraft, sometimes outside and in inclement weather
• Some locations are required to clean facilities to a high level of detail
• Ensuring quality control by performing cabin walks on every aircraft to the checklist standard
• Organizing the team to maximize each labor hours and clean most effectively
• As the work is going on, ensure safety is upheld to the highest standards

• Experience:
  
  1-3 years in management or supervision (preferred).
• Willingness to perform physically demanding work and maintain open schedule availability.

• Success metric is high cabin scores and high internal and external quality audit scores
• Maintain Cost Metrics and Paperwork to ensure profitability and compliance
• Ensure a weekly and monthly staff schedule (from 5 to 15 team members) which aligns with Fox Trot labor metrics (training will be provided)
• Ensure the team has enough hours at work to retain them
• Keep full records of badging compliance with airport rules
• Fill out HIT forms as hazards are identified
• Complete online forms and upload signed do lists throughout the night
• Take stock inventory and place orders with the logistics manager

• Success metric is twofold:
• 100% closeout form, checklist, and debrief form compliance
• Labor metric adherence within tolerances on the pulse sheet
• Build a rock steady team, with strong communication and collaboration with the home office.
• Maintain positive, daily communication with the team
• Set elevation goals (development plans) for each team member with the help of leadership
• Train team members in quality work, checklist use, and safety
• Work with the back office to post ads, then interview and hire team members based on our 5 values of GRIT, Solidarity, Client Focus, Safety, and Accountability. Work with the back office to ensure timely badging and onboarding
• Complete disciplinary forms to document employees
• Advocate for raises for quality team members
• Helps other teams and drives to other locations to ensure network wide strength
• Maintains the company vehicle if necessary
• Success metric is less than 35% annual full time turnover at the location

The Operations Manager reports to the Regional Manager and/or Senior Operations Manager. The Operations Manager works with the Aviation Supervisor and leads at the location to ensure 7 day per week coverage for Fox Trot’s Clients.