Implementation Manager - Stock Plan Services

Implementation Manager for Stock Plan Services

The Implementation Manager for Stock Plan Services leads clients through the implementation and onboarding process for Empower’s stock plan services offering, ensuring a smooth transition from sales to ongoing support. The position is responsible for coordinating internal and external stakeholders, developing client onboarding plans, and managing communications to deliver a consistent, high-quality client experience.

• Work with Head of Stock Plan Services to develop policies and procedures for product implementation and support.
• Develop and maintain client implementation project timelines and workplans.
• Provide oversight, task assignment, and prioritization to Implementation team members.
• Build and deliver new client communications for the implementation and go‑live processes.
• Lead new client implementation meetings.
• Oversee checklists and documentation for new client implementation processes.
• Transition new clients from implementation to support.
• Communicate new client onboarding to EASYPlan Setup team at Empower for new client onboarding and EASY‑SPS SSO setup.
• Lead coordination and communication with third‑party brokers and third‑party administrators for shared client implementation and go‑lives.
• Conduct implementation surveys.

• Bachelor's degree or equivalent experience.
• 5–8 years of experience leading stock plan client onboarding or implementation projects in a professional services or financial services environment.
• Strong project management and organizational skills with ability to manage multiple concurrent implementations.
• Excellent written and verbal communication skills, including client‑facing presentations.
• Demonstrated ability to lead cross‑functional teams and delegate tasks effectively.

• Ability to develop and document policies, procedures, and workflows.
• Proficiency with project management and collaboration tools.
• Strong problem‑solving and relationship management skills.

• Medical, dental, vision, and life insurance.
• 401(k) plan with generous company matching contributions (up to 6%) and financial advisory services.
• Potential company discretionary contribution and a broad investment lineup.
• Tuition reimbursement up to $5,250 per year.
• Business‑casual environment, including the option to wear jeans.
• Generous paid time off upon hire, a paid time off program, ten paid company holidays, and three floating holidays each calendar year.
• Paid volunteer time—16 hours per calendar year.
• Leave of absence programs, including paid parental leave, paid short‑ and long‑term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups (BRGs) open to all employees.

Base Salary Range: $96,100.00 – $. Non‑sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives and may receive a bonus plan, with total compensation potentially exceeding base salary depending on performance.

Equal opportunity employer
• Drug‑free workplace. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

For remote and hybrid positions, you will be required to provide reliable high‑speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable, or DSL. Other necessary computer equipment will be provided. Depending on your home work environment and required internet connection, you may be required to work in the office.