Service Delivery Manager – Solution Delivery & Client Implementations; m​/f​/d

Service Delivery Manager – Solution Delivery & Client Implementations

As Service Delivery Manager for the DACH market, you will be responsible for all delivery-related topics across the region. You will lead delivery teams, ensure high-quality execution for our clients, and take ownership of delivery performance, customer satisfaction and commercial outcomes. You will combine people leadership, client engagement, and operational accountability in a complex, global, and matrixed environment.

Main responsibilities:

Client & Market Responsibility

• Be the primary delivery owner for DACH clients, representing Experian during delivery and in-life service
• Manage delivery prioritization and decision-making across the DACH market
• Lead escalations and senior client communications, ensuring resolution and transparency

Delivery Ownership

• Be accountable for end-to-end delivery performance across all in-market projects
• Ensure delivery readiness, governance, risk management, and KPI achievement
• Oversee go-live, hypercare, and post-production support

Commercial & Strategic Focus

• Oversee delivery-related commercial outcomes, including margin protection and cost awareness
• Plan and manage regional capacity and resource allocation
• Guide market-level improvements and contribute to global delivery standards

Team Leadership

• Directly manage the delivery team across the DACH market with accountability for performance and outcomes
• Take ownership of people leadership topics including performance management, training and compliance
• Create clarity on priorities, roles, and expectations and foster a culture of accountability and continuous improvement

• Demonstrated responsibility for end-to-end service delivery within a market or regional setup in a matrix organization
• 5+ years of experience leading delivery teams, including accountability for performance, development and engagement
• Commercial understanding, including ownership of delivery performance, cost control, and margin awareness
• Experience working with clients and being a trusted counterpart during delivery and escalation situations
• Confidence collaborating with senior partners across sales, architecture, and operations in a matrixed organisation
• Structured, with the ability to balance client needs, delivery quality, and results
• Experience working in agile and hybrid delivery environments
• Fluent in German and English

Benefits/Perks:

• A high degree of autonomy in a dynamic, internationally oriented organization
• A motivated team that values innovation and collaboration
• Great compensation package and attractive employee benefits
• Flexible working hours and remote work options