AVP or VP MBU Claims Leader - Eatontown, NJ or Remote

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion.

C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennia ls, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website:

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

Information about the Role, Line of Business and Team:

The successful candidate will work as part of the Operations team to proactively manage a team of claims professionals including the Claims Program Management teams, Training & Development team, and oversight of Stop Loss and Travel vertical operations. This candidate with be tasked with implementing and managing a long-term strategy that aligns to the division’s objectives.

What you will do:

• Develop long-term plan for the Medical Business Unit program claims organization as the division continues its growth path
• Establish and monitor benchmarks and metrics for effective oversight and team performance
• Develop and provide innovative solutions that provide strategic impact to the division and deliver on approved strategic roadmap initiatives
• Cultivate and maintain excellent relationships with reinsurers, business units and client partners
• Establish, negotiate and maintain vendor relationships and contracts that have a direct impact on divisional results
• Collaborate with management team on planning, staffing and budgeting
• Manage audit process that integrates meaningful quality standards, validates appropriate controls and provides value to the division and client partners
• Work with vertical partners to ensure alignment with divisional objectives and standards; on an ongoing basis monitor that alignment
• Manage assignment of work/division of responsibilities to ensure that client needs are being met and response times managed to standards
• Provide directions to staff on litigated, complex and potential high exposure claims
• Prepare detailed reports summarizing results of risk management reviews of specific clients as needed but no less often than monthly
• Prepare portfolio analysis summary reports for delivery to management in Operations and the Business Unit monthly
• Partner with Analytics to identify persistent claims error trends and report those trends regularly to management
• Partner with IT team to innovate, test and implement technology solutions that improve efficiency and productivity of the claims team
• Ensure that all Claims administrators are informed of and in adherence to applicable state unfair claims practices laws
• Work with Claims Account Management team to ensure that all customer interactions are documented…